Loan fraud investigation

Tripletwine

Someone took a £1000 loan out in my name online. I only found out after letter relating to missed payments started coming to my address. I contacted police obtained a crime reference and I phoned the lender to report it. The lender told me date loan was taken and that two repayments have been made since, first from my debit card and second from another card. They say they are conducting investigation. I checked my bank account online and I realised a thousand pound was paid into my account last September and quickly taken out from atm cashpoint over two days even though I’ve always hard my card and no one knows my pin. I am desperate to know the name on the other card they say a repayment was made from as I believe this name could help or be linked to the fraudster. My question is Should the lender not have details of the card ( including card holders name) they have taken payments from. Or they only store the card number , expiry date etc without the card holders name ? Answers very much appreciated

[Deleted User]

If you're disputing the debt, they won't give you details of the other card.

nyermen

If it really was cash taken out from ATM rather than a debit cad payment etc, then I'm afraid the answer is almost certainly clear - it's someone close to you.
Appreciate you may be careful with your pin and no one sees it, but I would shield my hand always, and yet my ex worked out my pin number (nothing malicious!) just by being there a few times and observing.

The lender will have details of the card, but cant disclose to you I don't believe. However, they can to the police, who can then get the information on who the card belongs to and go from there. Unfortunately, you may need to push this along as its probably low priority to them.

One of the resident genius's here will be along soon to give better advice, I just wanted to warn in advance that you need to be looking at nearest and dearest (i'm sorry to say it, but I have to, its too commonly what it ends up being when people ask on here).

robber2

nyermen wrote: »

........ However, they can to the police, who can then get the information on who the card belongs to and go from there. ).

good luck with that one !!

jonesMUFCforever

Tripletwine wrote: »

Someone took a £1000 loan out in my name online. I only found out after letter relating to missed payments started coming to my address. I contacted police obtained a crime reference and I phoned the lender to report it. The lender told me date loan was taken and that two repayments have been made since, first from my debit card and second from another card. They say they are conducting investigation. I checked my bank account online and I realised a thousand pound was paid into my account last September and quickly taken out from atm cashpoint over two days even though I’ve always hard my card and no one knows my pin. I am desperate to know the name on the other card they say a repayment was made from as I believe this name could help or be linked to the fraudster. My question is Should the lender not have details of the card ( including card holders name) they have taken payments from. Or they only store the card number , expiry date etc without the card holders name ? Answers very much appreciated

Did you further check your statement to see if indeed the repayment came out of your account?

Herzlos

Have you reported it to your bank as well? If you think someone has access to your account/PIN then you'll need to get a new card & number, with a new PIN.


It's possible it's been cloned, though it seems odd to have taken out a loan and withdrawn it rather than just using the card to buy lots of small value items. Could anyone you know have had access to it? Know anyone who suddenly had money? They'd need a lot of information to get the loan and use the card.

Ben8282

None of this adds up.
You say you were told that the first repayment was made using your debit card but make no mention that you have noticed this unexpected transaction on your account.
I would also add that repaying loans by debit cards is not normal practice; loans are more usually repaid by direct debit.
You also mention that £1000 was paid into your account last September, which you failed to notice at the time, then withdrawn from an ATM.
How can you fail to notice these things?
It almost defies belief that a fraudster could have not only somehow cloned your card and know your pin but also be in possession of sufficient details to enable them to make a successful loan application in your name.

Les79

Hopefully the police can obtain CCTV from the cash machine in which the money was withdrawn. Should be easy to find out the culprit through that method.

maninthestreet

Is the ATM from which the withdrawal was made near where you live??

boo_star

Ben8282 wrote: »

I would also add that repaying loans by debit cards is not normal practice; loans are more usually repaid by direct debit.

It's pretty normal for PDLs and a £1000 loan is highly unlikely to be anything else.

Exodi

Ben8282 wrote: »

None of this adds up.
You say you were told that the first repayment was made using your debit card but make no mention that you have noticed this unexpected transaction on your account.
I would also add that repaying loans by debit cards is not normal practice; loans are more usually repaid by direct debit.
You also mention that £1000 was paid into your account last September, which you failed to notice at the time, then withdrawn from an ATM.
How can you fail to notice these things?
It almost defies belief that a fraudster could have not only somehow cloned your card and know your pin but also be in possession of sufficient details to enable them to make a successful loan application in your name.

I'll also join you in your scepticism, you even forgot to mention that this unknown entity whilst committing identity theft, fraud and general theft, is kind enough to start to pay back the loan!

If this really isn't you OP (and I have my doubts), this must be someone very close to you that seemingly knows your pin, has borrowed your card, knows you don't check your bank account but intended to pay it back without your knowing. Though I guess if they intended to pay it back, I'm not sure why they wouldn't take it out in their own name?

Hmm, best of luck with it all.