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Arvato Barclays Debt
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energylevels
Posts: 2 Newbie
I have a letter from this company Arvato for an outstanding Barclays Bank debt. I'm assuming Barclays have sold them the debt?
The letter gives a web address of a portal to make payments and/or set up a repayment plan. In fact the portal does NOT work at all, literally nothing works and they seem a very amateur outfit. There are server errors and several other different issues with the portal, it seems to be geared up to force you to ring them. Even the contact form is broken.
Should I be giving these people any money? And if I don't what are the consequences, is anyone likely to turn up at my front door?
I am actually in shock that Barclays would pass on a debt to a company like this... I have recorded a screencast of the portal and all the error/issuess and thinking I would like to email it to Barclays and the financial ombudsman. I am also still indispute with Barclays so very unhappy they would sell the debt to a 3rd party like this.
Any advice grately appreciated ......
Thanks
The letter gives a web address of a portal to make payments and/or set up a repayment plan. In fact the portal does NOT work at all, literally nothing works and they seem a very amateur outfit. There are server errors and several other different issues with the portal, it seems to be geared up to force you to ring them. Even the contact form is broken.
Should I be giving these people any money? And if I don't what are the consequences, is anyone likely to turn up at my front door?
I am actually in shock that Barclays would pass on a debt to a company like this... I have recorded a screencast of the portal and all the error/issuess and thinking I would like to email it to Barclays and the financial ombudsman. I am also still indispute with Barclays so very unhappy they would sell the debt to a 3rd party like this.
Any advice grately appreciated ......
Thanks
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