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Resolver query

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50Twuncle
50Twuncle Posts: 10,763 Forumite
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in Reclaim mortgage fees, council tax, etc
Does - using "Resolver" to reclaim money, cost the business that you are claiming from - any money ?
If so - how much ?
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  • dunstonh
    dunstonh Posts: 119,781 Forumite
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    50Twuncle wrote: »
    Does - using "Resolver" to reclaim money, cost the business that you are claiming from - any money ?
    If so - how much ?

    No. It costs financial firms nothing, Resolver is a commercial tool which earns MSE money as they sell the data people put in on an aggregated basis to third parties
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    dunstonh wrote: »
    No. It costs financial firms nothing, Resolver is a commercial tool which earns MSE money as they sell the data people put in on an aggregated basis to third parties


    Is there any alternative that is free for the consumer but costs the companies ?
  • -taff
    -taff Posts: 15,373 Forumite
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    No. Well, unless you are not successful and use the FOS

    ...........................
    Non me fac calcitrare tuum culi
  • dunstonh
    dunstonh Posts: 119,781 Forumite
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    Is there any alternative that is free for the consumer but costs the companies ?

    Just making a complaint costs the companies. They have to employ staff in their complaints department. Whether it arrives via email, post or telephone doesnt change the costs. The fact it has arrived generates the cost.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Bermonia
    Bermonia Posts: 977 Forumite
    500 Posts
    Not sure why you are so obsessed with making business incur costs - ultimately they are only passed back down to you as a consumer.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    How legally binding is resolver ?
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    50Twuncle wrote: »
    How legally binding is resolver ?

    It's not. It's an email tool that takes your message, slows it down a bit, then sends it on to the other party.

    It's a little slower and less reliable than doing it yourself, but on the plus side, it lets MSE harvest your data.
  • dunstonh
    dunstonh Posts: 119,781 Forumite
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    50Twuncle wrote: »
    How legally binding is resolver ?

    Its not.
    All resolver does is capture data and emails it to providers.

    Whilst it helps with some people, sometimes the data doesnt arrive at the other end in a readable form and can hinder the process.

    It is just what it is. A commercial tool that makes money for MSE and its other owners.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    Bermonia wrote: »
    Not sure why you are so obsessed with making business incur costs - ultimately they are only passed back down to you as a consumer.


    I am not OBSESSED with making business incur costs - I am just trying to get Sky to pay for mistreating my financially - they are trying to increase my charges - despite my being on a fixed price contract and are now totally blanking me !!
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    50Twuncle wrote: »
    I am just trying to get Sky to pay for mistreating my financially - they are trying to increase my charges - despite my being on a fixed price contract and are now totally blanking me !!
    Resolver has no power to enforce your complaint. It's simply an E-Mail template. It has no legal standing at all. Just make your complaint in writing to Sky.

    You are asking inappropriately in the financial section of this website I'm afraid.
    -taff wrote: »
    unless you are not successful and use the FOS
    The Financial Ombudsman Service won't entertain a complaint referral about a disputed Sky bill I'm afraid...
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