Mystery gym payment / Nuffield Health

norfolk_wb

Dear all,

I appear to have had an unexplained and unauthorised payment taken by Nuffield Health and not sure what to do.

Here goes:

• My wife and I were on a joint membership. This was £92.
• My wife now cannot attend due to hypermobility and is only doing pilates under medical supervision.
• I asked to change my membership from Duo to Single - which should be £53.
• I checked my bank account this morning and £100 has come out - which is neither the old fee, nor the new one.
• Nor is there any mention on the change form, the website, or the email chain I have with the club of any kind of processing fee...
• Neither was I advised (which I should be in writing) of changes to the original Duo membership costs.

Who is it best to contact in these circumstances - my local club, membership services, or start ranting on social media until one of the Social angels picks up and prods buttock on my behalf?

LP

Toothsmith

Always give the place/company itself at least a chance to sort it out.