Tesco Hudl DO NOT factory reset.

apnorf

WARNING ....do NOT Factory Reset your Tesco Hudl as it will not connect to wi-fi to allow a new setup. Tesco techies know this and....
'We have now identified the problem and we’re currently attempting to fix the complex issue. I can’t give you an exact timescale just now, but I will be back in touch with a further update sometime next week."
Lewis Gorrie
Customer Service Executive to the Board'

15th Feb 2019

psychic_teabag

is this the first or second generation hudl ?

Robisere

I have rebuilt and reset both Hudl1 and Hudl2, never had a problem reconnecting to WiFi. Admittedly, the last reset/rebuild was over a year ago, but I have disassembled both types of Hudl and replaced components such as charging ports and PCB's. I even built one good Hudl2 from 3 different tablets, all with separate problems.

When "Lewis Gorrie, Customer Service Executive to the Board " gets back to you, I would appreciate it if you could post his conclusions and solutions?

apnorf

As far as I know this is a recent occurrence where the "update server" has been "switched off" and affects all Hudls. I factory reset mine last week and it will not (as yet) connect to wifi to enable a new set up. I will post any progress when/if it happens. The forum is here :

https://www.modaco.com/forums/topic/382204-hudl-2-connects-to-wifi-but-tesco-update-server-not-switched-on/?page=2

Robisere

Was planning to take my Hudl2 on holiday in August. Have not used it since setting it up last summer, as I have a Lenovo tablet that I use instead. I have decided to check out my Hudl later: if it works, I won't fix it!

apnorf

The update server is back up. Info on this forum below.

https://www.modaco.com/forums/topic/382204-hudl-2-connects-to-wifi-but-tesco-update-server-not-switched-on/?page=11

Robisere

When I bought my first Hudl2, I downloaded as much information as I could find and saved it to the computer. I have:

*A 6 page document in Open Office (can save in Microsoft Word) with everything I could find in the way of Help, including how to update to Lollipop 5.1. This has been invaluable.

* A PDF of the original Tesco Hudl User Guide.

*A one-page document of Hudl Specifications, also in Open Office, can save in Word 97.

If there is a way to make these available to anyone here, I would be happy to do that.

Bonzo_Moon

I just bought a s/h Hudl 2 which the owner had factory reset. It connected to my Wi-Fi no problems, set up my Google a/c, went to Google play and installed a few apk's but then with some flying navigation apps a warning airfares on screen, update play services for this app to work. I did. But then you get a pop up that you can't remove that says Google.process.gapps has stopped working. I factory reset again four times, and just haven't installed the apps that require updated Google play services. Turned off auto update apps and for the moment it's working, but for how long. But on a word, do not factory reset a Hudl 2.

Bonzo_Moon

I just bought a s/h Hudl 2 which the owner had factory reset. It connected to my Wi-Fi no problems, set up my Google a/c, went to Google play and installed a few apk's but then with some flying navigation apps a warning airfares on screen, update play services for this app to work. I did. But then you get a pop up that you can't remove that says Google.process.gapps has stopped working. I factory reset again four times, and just haven't installed the apps that require updated Google play services. Turned off auto update apps and for the moment it's working, but for how long. But in a word, do not factory reset a Hudl 2.

DCFC79

Bonzo_Moon wrote: »

I just bought a s/h Hudl 2 which the owner had factory reset. It connected to my Wi-Fi no problems, set up my Google a/c, went to Google play and installed a few apk's but then with some flying navigation apps a warning airfares on screen, update play services for this app to work. I did. But then you get a pop up that you can't remove that says Google.process.gapps has stopped working. I factory reset again four times, and just haven't installed the apps that require updated Google play services. Turned off auto update apps and for the moment it's working, but for how long. But in a word, do not factory reset a Hudl 2.

Thanks for the double warning.

aardvaak

Is this just a way to get people to buy another device?