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Pension company questions

I have a few questions about pension companies.
Maybe others will find them simple, but I have had a look around and I'm still not sure.

1. I am an employee / worker, but not entitled to join any pension scheme run by my employer. I've been looking at starting a pension with one of the online platforms (such as HL, AJ Bell etc). It seems quite similar to ISAs (which I'm familiar with) - except you can claim tax relief on investment and cannot withdraw the money until aged (?)55.

But having spoken to a few other people, they mention other pension companies (I've never heard of - can't remember the names sorry), that apparently have high fees and generally don't sound like a good deal. These companies seem to be linked to their employer in some way. It sounds as if the platform and actual investments are tied together in some way - ie the investor doesn't actually choose their own investments.

Further to this, I've heard some cases (on the radio, whilst driving) about pension companies holding the investors money for a long time and charging fees higher than the actual value of the investments. This all sounds quite odd, as most platforms I've had ISAs on charge (eg 0.25pc) of the total investment values.

Some of the cases I've heard about in the media involve people leaving their pensions alone for many years (20+) - only to find the pension investment has dwindled, but the charges remain.
Now this this all seems odd to me, as I'm a believer in buying an accumulation fund and just leaving it alone.

So am I overly complacent about the whole thing?

Thanks,

Dave.
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