Can someone look over my F&F settlement offer

bradqwer

Hi Guys I posted here before but thought id start the thread new as its prob lost in the many other messages so long story short I have 2k of debt it lowell that I have get them to acpt F&F offer of £450 over 3 payments and that's it debt done dusted gone whoooop!

As advised I have asked them to clarify that the debt wont be sold on once I have paid off this partial settlement and the wording they have used has been well not so clear I will list in order there replies and hopefully the last one will be enough for me to proceed.

To: '.. ..'
Subject: RE: offer of settlement 162443774-240570408-116370222-206029613-2697382274 (Thread:2831782)



Good Afternoon,



Thank you for your email, I have noted your comments,



I have passed your settlement offer of £450 for all accounts to my manager. We will be in contact with you again once a decision has been made,

I have actioned your intentions to pay the discounted balances in three instalments of £150.00. Please note the payments need to be made to each individual account. The breakdown for the three instalments is as follows:

I have set to expect the payments via ‘cash’, A “cash plan” this just means that the payments will not be taken automatically by us. This allows you to make payments via our website, call up to make payments or transfer the money via bank transfer as convenient for you.



You will receive a separate email confirmation of each account being actioned shortly.



If you have any further questions, feel free to contact us.

I then replied with the following: Good Morning



I still have not had a reply to m y previous email un regard these being full and final settlements and that the balances wont be sold passed on or given back to the creditors/debt collection agencies as u are aware my payment date is approaching and without this assurance I am unable to commit to paying

There reply

Dear Darren,



Thank you for your email and I note your comments.



I see that my colleague Jessica emailed you on the 29/01/2019. Please accept my apology if this was not received.



I can confirm that your accounts with us will not be sold or passed on while there are active payment plans in place.



I hope this information helps.





It may also help you to know that we review our customers’ repayment plans every six months.



You can check your budget and keep track of your progress in clearing your accounts on our secure customer website.



If you have any further questions please do not hesitate to contact me.

Heres my reply to that: Thank you for this reply am a little worried by the wording of the email saying whilst there is a active payment plan in place could you please send me either a pdf or a atual letter stating that once I have paid of the £450 as agreed that the debts will be considered settled and my credit file will be updated to show I have made a full and final settlement payment also I need confirmation that these debts or the remaining balances will not be passed back to the creditor or sold onto another collection company ONCE I have made the £450 in payments as agreed via our offer.



The wording of your previous email leaves me open to the balance being sold on I feel and I have heard stories of this happening in the past.



I trust you will forward me this asap so I can start making these payments to yourselves and hope this is the last time I have to ask..

and there final reply sent a few days ago

With regards to your email, I am sorry that my colleagues previous email was unclear on the process regarding your accounts.



Whilst there is a plan in place on your account, Lowell would not look into passing your account onto any external companies.



However if there are no plans or offers in place on an account, Lowell would reserve the right to pass this to an external third party to work on our behalf.



With regards to how this will reflect on your credit file, we will update the credit reference agencies with details of any payments you make. If you pay your account in full, the default will show as “satisfied”. If we agree to accept a discounted amount as settlement, the default will show as “partially satisfied” when paid.



Updating your credit file to show you are making payments or that you have paid your account could improve your credit rating.



I hope this clarifies this matter for you.



I can see that there is one further account however this is currently being dealt with externally, as such you would need to contact the company dealing with this account directly. Please see details below:

Would you proceed? Do I have enough to cover my back?