Do Ocado honour basket price if offers change?

RainbowDrops

I started an online shop with Ocado last week, but I went back to it last night and realised that their offers had changed.

My basket shows the items at the offer price I saw last week (eg half price), but if I click through to an individual product page, it shows the full price.

My question is, even though my basket shows last weeks offers, even as I go through to the check out page, will I have to pay full price once the order is delivered?

Hope that makes sense!

sarah1972

RainbowDrops wrote: »

I started an online shop with Ocado last week, but I went back to it last night and realised that their offers had changed.

My basket shows the items at the offer price I saw last week (eg half price), but if I click through to an individual product page, it shows the full price.

My question is, even though my basket shows last weeks offers, even as I go through to the check out page, will I have to pay full price once the order is delivered?

Hope that makes sense!

You pay the price on the day of delivery so if offers have changed, you pay that days price.

RainbowDrops

Thought that might be the case, thanks!
Just seems like an odd system. Tesco update your basket if the price changes.

alanq

sarah1972 wrote: »

You pay the price on the day of delivery so if offers have changed, you pay that days price.

Not true. See clause 2.
https://www.ocado.com/webshop/scontent/purchasetermsandconditions#


Supermarket policies vary. See
https://forums.moneysavingexpert.com/discussion/comment/74952915#Comment_74952915

[Deleted User]

Agreed. You pay the price when you add to your basket.

Useful if an offer is about to end, as you can add it into the following week's basket and keep the offer price.

sarah1972

alanq wrote: »

Not true. See clause 2.
https://www.ocado.com/webshop/scontent/purchasetermsandconditions#


Supermarket policies vary. See
https://forums.moneysavingexpert.com/discussion/comment/74952915#Comment_74952915

Never happened to me, I have had missed offers.

They quoted me this when I questioned it.

Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

JIL

I have shopped with ocado for years, I believe as long as you have checked out your basket then the offers stand.
I have never not had an offer be honoured. I have also had offers from one week and offers from the new in the same shop.

judexx

RainbowDrops wrote: »

I started an online shop with Ocado last week, but I went back to it last night and realised that their offers had changed.

My basket shows the items at the offer price I saw last week (eg half price), but if I click through to an individual product page, it shows the full price.

My question is, even though my basket shows last weeks offers, even as I go through to the check out page, will I have to pay full price once the order is delivered?

Hope that makes sense!

I've been caught out by this as well - do wish Ocado could get their act together so that the price in your (unchecked out) basket reflects the price that you will pay (like Tesco).