'I was charged £700 extra using contactless on the tube' - MSE News 25 January 2019 at 12:27PM in Public transport & cycling 15 replies 3.6K views

wolvoman

Shouldn't MSE be warning against real risks of being overcharged. To not notice £700+ missing from your bank account over a year suggests a much bigger money issue than TfL device clash.

IslandLife

This has been happening to me, however on a much smaller scale. I was completely puzzled by my maximum fare charges as I always tap in and out.

I do not consider my bank card and the bank card loaded onto my phone as “different devices”. To me, they are the same card, because apple and Barclays have advertised them as such.

TFL should do a brief advert about this, I’m sure lots of people are incurring charges.

Anyway, it’s a matter of convenience. Which do I have easy access to at the time, the phone or the card. From now on I’ll stick to the actual card.

blathers

You are kidding! This is just pure common sense, everyone should know this. If you aren't sure then ask a member of staff.

blathers

Do a little research into contactless, it creates a phantom ID for your bank card, thus making it a different card.

NBLondon

IslandLife wrote: »

I do not consider my bank card and the bank card loaded onto my phone as “different devices”. To me, they are the same card, because apple and Barclays have advertised them as such.

blathers wrote: »

You are kidding! This is just pure common sense, everyone should know this. If you aren't sure then ask a member of staff.

I agree with IslandLife - when the bank sells it to you as "use your phone/watch as it if was your card" plenty would assume that it doesn't matter which one you use and not feel the need to investigate how it works behind the scenes. Then be puzzled when they notice the charges.

Now when we look at the TfL website: it says...

Always use the same device or contactless card to touch in and out to pay the right fare for your journey. If you don't, we won't be able to cap your fares. For example, don't touch in with an iPhone and touch out with an Apple Watch or contactless card.

But maybe that needs to be more obvious at the station?