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same debt but ywo defaults

stevieboy63
Posts: 4 Newbie
well im looking to improve my credit file and I have noticed that I have two defaults listed for the same debt , the debt was with one company who registered the debt and then sold it to another company . ive since paid off the debt to the new owner but im having a job getting the first to mark there account as settled which I understand should have been when it was sold . any advice please
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Comments
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Hi,
I’ve moved your post to Debt Free Wannabe forum as you had posted it in the diaries section.
The original owner should of marked your file settled with a zero balance when sold to the 3rd party.
Send them a written complaint, they have 8 weeks to issue a response, if your not happy, or they don’t respond, then escalate the matter to the ICO who deals with all information complaints.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
exc use the first post lol wasn't sure where to put it
I was sort of informed as much , have you an address for the ico please0 -
stevieboy63 wrote: »exc use the first post lol wasn't sure where to put it
I was sort of informed as much , have you an address for the ico please
https://ico.org.ukI’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0
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