Barclays additions account

edited 30 November -1 at 1:00AM in Reclaiming Mortgage Fees, Council Tax, etc
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antonv7antonv7 Forumite
2 Posts
Hi, I had a packaged account with Barclays for 15 years. I switched to a fee free account in 2013 but at the time I did not realise that there may be grounds for complaint about the potential mis selling of this account. I was not told that it was optional to switch to a packaged account at the time. In terms of the cover supposedly provided by the packaged account e.g RAC, mobile phone insurance etc I have never used any of these. I recently wrote to Barclays to make a complaint and they have responded saying I was out of time I.e. I should have contacted them within 3 years. I sent a follow up letter but they are sticking to their original decision. I have escalated my case to FCA but just wanted to check whether there are any other routes open to me?

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