Faulty washing machine from Curry's - out of warranty

**Juice**

We bought a Logik washing machine from Curry's in April last year as part of a kitchen refurb for about £280, and fitted it around June time. We didn't take out an extended warranty on it.

There's only two of us and we don't do any excessive washing or anything. Last week the paddle inside the washing machine ended up snapping off (during a delicate wash with a normal amount of stuff in it) and has popped the seal around the door, this has torn and at the moment none of it is usable.

I've rang Curry's and they've offered me £111 in Curry's voucher towards the cost of a replacement. I 100% don't want to spend any more money with Curry's but I'm going to struggle to cover the cost of a brand new appliance and fitting in full myself.

We've tried to source parts ourselves, the drum seal is fine but the paddle can't be sourced. Even if the £111 was cash, it wouldn't cover the cost of repairs or the cost of replacing and getting a new one installed (it's a built-under washing machine)

I don't really think this is good enough that after 18 months of moderate use but the girl I spoke to was adamant that this was all they could do. Is there anything else I can do about this?

Aylesbury_Duck

Sounds like a reasonable offer to me. You've bought a cheapish washing machine, used it for 18 months and they're giving you 40% of its price back in vouchers. A cheap model like that might be expected to last a few years at most.

You could commission an independent inspection of it to see if it was an inherent manufacturing fault, but that would be done at your cost.

marcarm

The cost of which would be reimbursed if it is determined that the issue in inherent.

**Juice**

Aylesbury_Duck wrote: »

Sounds like a reasonable offer to me. You've bought a cheapish washing machine, used it for 18 months and they're giving you 40% of its price back in vouchers. A cheap model like that might be expected to last a few years at most.

You could commission an independent inspection of it to see if it was an inherent manufacturing fault, but that would be done at your cost.

I don't know if I do think it's reasonable, there's no way I'd expect an integrated item to last less than 2 years, it's ridiculous.

SandraX

Aylesbury_Duck wrote: »

Sounds like a reasonable offer to me. You've bought a cheapish washing machine, used it for 18 months and they're giving you 40% of its price back in vouchers. A cheap model like that might be expected to last a few years at most.

You could commission an independent inspection of it to see if it was an inherent manufacturing fault, but that would be done at your cost.

Good post:

Washing machines no matter how much you look after them break down hence our 5 year warranty on everyone we bought and average breakdowns are 2 per 5 years usually no breakdowns the first year.

mattyprice4004

I would suggest their offer is reasonable - any refund is allowed to take usage into account.

Given that it's a cheaper brand and a refurbished unit, I'd say £111 is OK.



Can't you buy the seal, then use something like Araldite / JB Weld to re-attach the paddle?

Gavin83

Curry's are actually being extremely reasonable here, I'd have expected them to insist on an engineers report before doing anything. Currently the offer is nothing but goodwill, should you wish to take it further you'll need that report. Even then they can reduce the amount for usage, therefore you likely won't get much more than their offer. However it won't be in vouchers.

Personally I'd take the offer but it's your choice.

agrinnall

**Juice** wrote: »

I don't know if I do think it's reasonable, there's no way I'd expect an integrated item to last less than 2 years, it's ridiculous.

And neither do Currys, if they had they wouldn't have offered you anything back.

neilmcl

I don't think the offer by Curry's is unreasonable but the payment in way of vouchers definitely is, assuming this wasn't the means it was paid for originally.

Carrot007

Aylesbury_Duck wrote: »

Sounds like a reasonable offer to me. You've bought a cheapish washing machine, used it for 18 months and they're giving you 40% of its price back in vouchers. A cheap model like that might be expected to last a few years at most.

You could commission an independent inspection of it to see if it was an inherent manufacturing fault, but that would be done at your cost.

Whereas I agree and am suprised they are not shouting user damge since it is a paddle. I paid £250 for my washing machine over six years ago. it repalced one that was around the same price (well cost adusted down a little) which had lasted ten years.



I would not want a cheap machine with a paddle inside though. Or indeed any machine. They are just asking to break! Should be a common part beetween machines and user replaceable if you ask me.


As for dryers. I buy cheap condersors around the same price. I got a new one a couple of years ago when I changed the kitchen for ease of use (top emptying draw rather than bottom). The other one was working fine despite not cleaning properly very often, it was (looks at above, first washing machine bought at same time) fourteen years old.


Maybe I just buy the right ones ;-)

Grey_Critic

Talk to Trading Standards. Sale of goods act applies, should be of merchantable quality and would expect a far longer life span. My current washing machine, Indesit is actually 10 years old. Had a fault last year and engineer carried out a repair to circuit board - cost me £50 and still going strong. Average 5 washes per week.According to Which average life before repaair/replace is around 5 years.