Puregym No Hot Water

leesa_fairy

I'm a puregym member and for just over 2 weeks now the whole gym has no hot water as the boiler is broken. You cant wash your hands or have a shower. I even tried a cold shower and it was unbearable. I've spoken to the manager and head office but the only thing they will offer me is to freeze my membership for up to 3 months for £5.99 then come back. I can't do this as I've paid 4 weeks in advance for a personal trainer there.
Am I entitled to any compensation?
I am still using the gym 4 times a week but having to go earlier so I can go home and shower before work.
I'm also worrying the changing rooms and places can't be cleaned thoroughly with no hot water.
They can't tell me a date they have anyone coming out to fix the issue, the 'updates' just say the boiler is broken.

gettingtheresometime

I would imagine that many similar places use cold water & disinfectant to clean changing rooms.

As for washing hands have you thought of hand wash?

As for showering could you arrange to go after work ?

TheMoneySpider

They should definitely offer you some sort of goodwill gesture but if you are still using the gym then you are still technically getting value for your membership.

Sibz

When you pay for a budget gym you get a budget gym

Maverock

You also get loads and loads of spam from this company of wasters!

Mr.Generous

Maverock wrote: »

You also get loads and loads of spam from this company of wasters!

I don't 3 years member and an occasional email. I go 3 times a week.

[Deleted User]

leesa_fairy wrote: »

I've spoken to the manager and head office but the only thing they will offer me is to freeze my membership for up to 3 months for £5.99 then come back. I can't do this as I've paid 4 weeks in advance for a personal trainer there.

If the personal trainer is an employee of the gym it should be possible for the membership freeze to include the trainer's fee for use later. Otherwise, I'd be pushing the trainer to go with you to another gym until the boiler is fixed...

Retireby40

Cold showers never killed anyone. Will do the body good after a workout.

Pollycat

Moneyineptitude wrote: »

If the personal trainer is an employee of the gym it should be possible for the membership freeze to include the trainer's fee for use later. Otherwise, I'd be pushing the trainer to go with you to another gym until the boiler is fixed...

Probably a bit late for that - I'd hope the gym would have sorted out the showers by now. 11 months without hot water would be a bit much.

[Deleted User]

Pollycat wrote: »

11 months without hot water would be a bit much.

OP says it's been just two weeks?

leesa_fairy wrote: »

I'm a puregym member and for just over 2 weeks now the whole gym has no hot water as the boiler is broken.

EDIT:
I now see the thread has been bumped from 2018.

It was half term after all...

calleyw

Moneyineptitude wrote: »

OP says it's been just two weeks?

And the OP was posted in december 2018!!!!




Yours


Calley x