Lloyds Debt

mozzauk

Morning All,

Quick question....

I am contesting a debt with Lloyd's which having received documentation as part of a DSAR request, looks like Lloyd's have allowed my account to go into an un authorised overdraft, and then charged me for the privilege although the have also allowed 2 debit card payments through as authorised rather than declined them....

Whats my best course of action.

Exodi

HAHAHA, people are literally arguing on another thread about banks possibly removing overdrafts, explaining about how people will be unable to pay important bills and be hit with heavy consequences, court and prison.

Yet here, you're annoyed the bank has paid a debt you didn't put the money aside for. And you seem to be after advice on how to take them to cleaners over it.

The current accounts T&C's will almost certainly allow the provision of an unauthorised overdraft.

There's no pleasing people.

mozzauk

actually...

It was a cash account, which had no overdraft facility either arranged or unarranged, so lloyds have in fact broken there own t&c's

Thanks for your valuable advice, and pre judgement

sourcrates

Hi,

If you feel you have reason to complain, then use Lloyd’s complaints procedure.

Exodi

mozzauk wrote: »

actually...

It was a cash account, which had no overdraft facility either arranged or unarranged, so lloyds have in fact broken there own t&c's

Thanks for your valuable advice, and pre judgement

Page 2 of the Lloyds Cash Account handbook;

Monthly Maximum Charge for Unarranged Overdraft Fees and Interest:
The Monthly Maximum Charge for your Cash Account will be £30. This is the maximum amount that, under our charging policy terms and conditions, we will charge in any monthly billing period, for using (or trying to use) an Unarranged Overdraft.

https://www.lloydsbank.com/assets/media/pdfs/cash_account_welcome_pack.pdf

So there clearly are provisions for unplanned overdrafts on cash accounts. I still think this is a case of wanting your cake and eating it. There's a lot of companies that will fine you for missed payments should Lloyds have declined to loan you the money, imagine if you'd been in a restaurant or using your card to get off the London Underground, etc.

However, as Sourcrates said, if you feel you have cause to complain then use Lloyd’s complaints procedure.