Employer not paying contributions to provider

Brodiebobs

After doing a check on my pension noted no contributions had been made to my account for 5 months.

Queried this with HR in Oct and told an admin error at the pension co side, it was being dealt with and not to worry.

Nov pay been and gone and still no contributions paid, phoned pensions co, they advised it was an error at employer end not them, payments made by company did not match statements so they don't allocate until payments are correct.

Raised again with HR, again told admin error, nothing to worry about will be resolved, will update when resolved.

Raised again via my line manager this month, and HR have told her the same, no problem, will be resolved I have to be patient.

Patient I can do but 6 months seems excessive to sort an 'admin issue'.

Should i be worried, and is there any way to take this further?

Not member of a union..

greatkingrat

If you want to take it further, a complaint to the Pensions Regulator that your employer are not complying with their obligations may encourage them to hurry up.

https://www.thepensionsregulator.gov.uk/en/contact-us/scheme-members-who-to-contact/help-with-concerns-about-your-workplace-pension/report-concerns-about-your-workplace-pension-

Brodiebobs

I did, last month.

xylophone

And you can try TPAS.

https://www.pensionsadvisoryservice.org.uk/

Brodiebobs

Did a web chat with Pensions advisory, not very useful, said i need to take it up with Employer, if no satisfactory answer report to regulator.

Said i already have, their advice was to await an investigation.