E: 04/12 Win £100 Waitrose vouchers

Biblionerd

My phone was running slow I deleted history and cookies and then it went through first time. Probably just a coincidence though

Quod

Send your details to
customerserviceteam@waitrose.co.uk

They have offered to enter my details in their competitions because of the captcha problems. If everyone does this I hope they will get so fed up they will fix the issue!

ihateipswich

Thank you for contacting Waitrose & Partners and I'm sorry to hear that you have been experiencing difficulty when entering our competitions online.

I've just heard back from our technical team who have advised that this has now been resolved.

If you continue to experience any issues entering the competition please provide the following information and we will enter your details on your behalf;

- myWaitrose card number
- Title
- Full name
- Full postal address (inc postcode)
- Contact number
- Email address
- What competition
- The issue you are having

Kind regards

Aaron Gouldsborough
Waitrose & Partners Customer Care

JamboDP

Still not working

booklover500

I emailed them too this morning.

Still not working for me either.

ihateipswich

Thanks for contacting me again,
I'm sorry to hear that you've had problems with our website.
Our technical team had already been notified regarding issue the you faced. Our development team have to rewrite the javascript for the website on the competitions, This should be fixed on our next website update which hopefully shall take place soon.
Unfortunately we can only enter customers in on our end or have you try over and over again till it works as a temporary fix.
Kind regards
Aaron Gouldsborough
Waitrose & Partners Customer Care

hdh74

Good Afternoon H

I'm really sorry to hear about the problems you've encountered with the competition section of the website.

I've entered you into the competition as requested.
We've been discussing this with our IT teams and they have advised that everything is functioning as it should, however we're still finding the error occurring.

The issue is that the small five digit code entered at the end isn't automatically accepted, so the advice is to keep refreshing it and entering it until it's accepted, and this can take multiple attempts.

MimiJane

hdh74 wrote: »

Good Afternoon H

I'm really sorry to hear about the problems you've encountered with the competition section of the website.

I've entered you into the competition as requested.
We've been discussing this with our IT teams and they have advised that everything is functioning as it should, however we're still finding the error occurring.

The issue is that the small five digit code entered at the end isn't automatically accepted, so the advice is to keep refreshing it and entering it until it's accepted, and this can take multiple attempts.

Also received this after emailing them ...

cagsd

hdh74 wrote: »

The issue is that the small five digit code entered at the end isn't automatically accepted, so the advice is to keep refreshing it and entering it until it's accepted, and this can take multiple attempts.

Well duh!! This is exactly what we have been telling them!! :mad: :mad:
Wonder what their definition of multiple attempts is. My record is 43 on several browsers before I gave up in frustration! I don't know why they can't sort this issue. Other sites use different captchas which have no problems at all, why can't Waitrose?!

hdh74

nearly missed a bit at the end that said if you answer survey on how well they resolved your issue you get entered to win vouchers - worth ppl emailing them to get it sorted and get an extra comp