MSE News: Rail Ombudsman launched to tackle train complaints 26 November 2018 at 1:35PM in Public transport & cycling 2 replies 944 views

MSE_Kelvin

Rail passengers now have an official body they can take unresolved complaints to after the first-ever Rail Ombudsman launched today...

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'Rail Ombudsman launched to tackle train complaint'


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Stoke

This is fantastic news. Northern Rail must be bricking it.

Mobeer

I think MSE need to come back to this story in 6 months time and check if anyone is actually being helped. It's easy to make promises, harder to keep them.