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Quickquid Refund Error Delaying My Refund
Hello,
Some advice is needed please.
I have been fighting a case against QuickQuid to refund me interest on previous loans. They agreed and I accepted an offer.
I received emails last night saying a refund had been processed and would be in my account within 1 hour.
I noticed the bank account number was incorrect and immediately emailed.
The member of staff at QuickQuid admitted she entered the details wrong and the money was sent to a wrong bank account but she says I must now wait for the funds to be returned to QQ before they can proceed the refund to me.
Is this correct? Due to their error do I now have to wait for the funds to be put back into their account before they can be refunded into my account?
Any advice appreciated!
Some advice is needed please.
I have been fighting a case against QuickQuid to refund me interest on previous loans. They agreed and I accepted an offer.
I received emails last night saying a refund had been processed and would be in my account within 1 hour.
I noticed the bank account number was incorrect and immediately emailed.
The member of staff at QuickQuid admitted she entered the details wrong and the money was sent to a wrong bank account but she says I must now wait for the funds to be returned to QQ before they can proceed the refund to me.
Is this correct? Due to their error do I now have to wait for the funds to be put back into their account before they can be refunded into my account?
Any advice appreciated!
0
Comments
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Those will be their internal procedures, so yes.
If there is a lengthy delay you should contact them again, but it should hopefully be fairly quick.0
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