Holidaysafe Front page of Times newspaper 20 Nov

downshifted

I’ve just renewed my travel insurance with Holidaysafe, confident that it is recommended on this site. Fortunately I’ve never had to claim.

I’ve just seen the front page of tomorrow’s Times which says Travel Insuance Facilites, which manages the claims for Holidaysafe is being investigated for fraud and medical negligence. Buyer beware!

csgohan4

Not everything recommended by this website are necessarily good, take L+C fee free mortgage brokers, plenty on here about their rubbish service if you aren't an easy case


But generally you get what you pay for and the T+Cs are important to read

uk1

I have just seen in the small print of the annual policy I have just bought from Holidayrisks.com that they are owned by the same company and claims are handled by tif as well .....

Oh dear.

dacouch

I do hope Amber pops up and asks if she can look into the matter....

Mark_Bedford

Just seen this post from August 2018.....“My 71 year old mum is currently stuck in Cuba. After being on holiday for a week she fell and fractured her hip. She had to wait over a week (3 hospitals and a 12 hour drive by ambulance to the latest one) for an operation to replace her hip. Covered2go has been of no help and continually fob her off. They are trying anything and everything they can to get out of paying her medical bills. She is desperate to just get home as she has been there for almost 7 weeks. This is absolutely disgusting! Even the embassy are disgusted with the delay and lack of help and support.”

Holidaysafe_Representative

For any customers concerned about the recent allegations made in The Times:

We would like to reassure all Holidaysafe customers that the accusations against Holidaysafe and tifgroup are completely untrue, we stand by our philosophies which are based on years of experience, expertise and putting the customer first.

We have put together information on why we work the way that we do here: https://philosophies.tifgroup.co.uk/. You can also read our official press statement here: https://www.tifgroup.co.uk/blog/response-to-allegations-by-the-times/.

If anyone has any questions or queries, please feel free to email me directly via Holidaysafe@tifgroup.co.uk.

Kind regards,

Amber (Holidaysafe Manager)

uk1

Hi Amber, just a couple of questions I ask here because I think others are also interested.

Firstly, is your post intended to include Holidayrisks?

Secondly, what is pretty alarming for customers is the feedback on Trustpilot with respect to TIF claims handling. It gives the clear impression that claims are being "neglected" to put it mildly.

What is TIFs' specific and detailed defence of the volume and detail of those comments. Is it that TIF acknowledges that there was a problem or that there hasn't been one. The comments on Trustpilot seem to triangulate with the press coverage.

I think confidence in TIF for many is based on whether they believe that they are in fact covered for the purposes they bought a policy.

Thanks.

dacouch

Holidaysafe_Representative wrote: »

For any customers concerned about the recent allegations made in The Times:

We would like to reassure all Holidaysafe customers that the accusations against Holidaysafe and tifgroup are completely untrue, we stand by our philosophies which are based on years of experience, expertise and putting the customer first.

We have put together information on why we work the way that we do here: https://philosophies.tifgroup.co.uk/. You can also read our official press statement here: https://www.tifgroup.co.uk/blog/response-to-allegations-by-the-times/.

If anyone has any questions or queries, please feel free to email me directly via Holidaysafe@tifgroup.co.uk.

Kind regards,

Amber (Holidaysafe Manager)

The your philosophies link is weird, it comes across in a very strange way. You spend the majority of attacking private hospitals.

It is not a fact that all private hospitals over treat or give bad healthcare.

You should rethink the wording of it as it comes across as being desperate

Mark_Bedford

My girlfriend was hit by a car in vietnam and taken to hospital so I rang the insurance and told them and it all seemed fine, I filled out the forms that were sent over and sent them back. The hospital then came and told me that my insurance wouldn't pay them meaning I had to pay over £1000 in medical bills in cash which I just about managed. After returning home I was constantly told for two weeks that our case was being reviewed however I was then told I needed to fill out another piece of paperwork which I was meant to do at the start which I was never told about and the case couldn't go any further until I had done so. I would be told one week and you'll have answer yet I was never contacted, I would have to ring up and wait 40 minutes on the phone to speak to someone that didn't know anything about the case to then be told we need this piece of info now. I was finally (3 months after) told they would pay out (coincidentally the night after we posted a complaint about them on Twitter) and I would have it in 5 days time, it's now been 15 and no contact from them only calls and emails that I have initiated I have only been rung once by them.

Mark_Bedford

This is the worst Insurance company I…

This is the worst Insurance company I have ever dealt with. I suffered acute pancreatitis in Crete in June. My traumatised wife contacted the company on the number given and was told that I was covered for a private clinic. When I arrived at the clinic the diagnosis was made. My excess was £500 so I was not covered for their bill. Incidentally, the staff at the clinic who deal with policies all the time said that they had NEVER encountered such a large excess. I was then told that I had to be admitted to hospital and because we had been told that I was covered for private health went to the private hospital. After I had been there for a day I was told that private care was not covered. Furthermore the hospital refused even to speak to TIF because they had been unpaid by them on countless previous occasions. I was in hospital for 4 days and had to settle the bill myself on a credit card before I was allowed to leave. The medical fees alone were nearly £5000. Throughout the whole procedure the company were appalling to deal with. They are a complete disgrace. They are now receiving bad press in the national papers. Not before time! My advice would be never to use them as inevitably you will have a great deal of stress when you need it least and will be left dissatisfied with the end result. Their promises are not worth the paper they are written on. My policy purported to cover me for £10 million of medical cover and repatriation costs. What a joke and what a con.

Mark_Bedford

Appalling company. The TIMES article (20/11/18) was spot on. TrustPilot – don’t even think of taking this review down and TIF don't deny you know this case reference. You know full well I had to take you to the Financial Ombudsman to recover the cost of the air ambulance WE PAID for our mother to be evacuated at the request of the treating surgeons. You offered us £4,000 as a free option, thinking we might grab the cash but the Ombudsman made you pay a multiple of that which still didn't cover the full cost we paid, you should have paid when we needed it. The GMC are perusing this case against TIF “doctors” on our behalf.