Delay Repay over multiple train companies

sjaeagle5

Hello all,


I'm not sure how this is going to work when I claim a delay repay, but I will explain...


I have one ticket purchased through trainline.com that covered me for my whole journey - this should have involved 2 changes of train and 3 train companies (GWR, South West Trains and Southern).


The first train was delayed meaning I missed my connecting train.
This meant I had to get on more trains with more changes in order to reach my destination.
Every single train I got on was delayed.

I arrived at my destination 50 minutes later than I should have done according to the original ticket/schedule.



Who do I claim the delay repay from?
Will they allow me to explain the inconvenience suffered by having to get 5 different trains, rather than 3?
Will they reject my claim based on having to use 3 different companies?


Many thanks
SJ

KeithP

sjaeagle5 wrote: »

I arrived at my destination 50 minutes later than I should have done according to the original ticket/schedule.

Who do I claim the delay repay from?

You claim from whoever caused the delay - in your case the train operating company running your first train.

It really is that simple.

Kite2010

Although sadly with GWR they operate the old school passenger charter scheme so with only a 50 minute delay it might be rejected for being under an hour.


Depends on the services (as I know there is a 30 minute limit for services which operate on the former First Great Western Link network for journey times of under an hour).