Rejected Train Claim

A_Nice_Englishman

Niv wrote: »

I had a claim rejected because the train was only late by 56mins as opposed to an hour. From the times i recorded it was more like 1hr 10mins but what can you do...

You can look up the times on sites like http://raildar.co.uk

Stoke

Niv wrote: »

I had a claim rejected because the train was only late by 56mins as opposed to an hour. From the times i recorded it was more like 1hr 10mins but what can you do...

As stated, you get the accurate times and you present them to Northern and await no reply, as they ignore you

Car2oon

There was a relatively happy ending to this. Apparently they rejected my claim by accident


"[FONT=&quot]Thank you for your e-mail response dated the 30th of October. I would like to apologise for the e-mail which was sent on the 23rd of October 2018 as there was a typo with the e-mail.[/FONT] [FONT=&quot]I am sorry to learn that your journey was disrupted, and that you were caused a delay as a result. I confirm that your train was delayed due to more trains than usual needing repairs at the same time. This is within our control and you are entitled to compensation. I have incorrectly stated within the e-mail sent on the 23rd of October 2018 that it was outside of our control."[/FONT]

agrinnall

Car2oon wrote: »

There was a relatively happy ending to this. Apparently they rejected my claim by accident

The cynic in me would wonder whether they have sent that correction out to the people who were delayed but didn't complain on receiving the first email.