Cahoot not acting on instructions

Options

walrrrus Posts: 16 Forumite

6 November 2007 at 2:36AM in Loans

I posted a request to my Cahoot loan account asking them to make a one-off direct debit payment that would reduce my balance to zero. They have not acted on it (two months in a row) so I have entered a complaint. According to their T&C they have eight weeks to resolve my issue before I should take it further...

Assuming they eventually agree to act on my instructions can I get the extra interest back (3-4 months worth) they have taken since my original instruction was in October? Would I need to ask for it or would I need to claim it back by another route? Any advice would be appreciated. (Not that I don't trust banks or anything...!)

This discussion has been closed.

★ ★ ★ Meet your Ambassadors

MSE News

Tesco shopper? You've got TWO WEEKS left to spend £17 million of expiring Clubcard vouchers – or extend them with our trick
If you've got a Tesco Clubcard, check when your vouchers are due to expire as there are two weeks left to spend or extend nearly £17 million-worth before they run out on Friday 31 May.
FREE £17 organic and vegan sunscreen mini at selected O2 stores
As the sun starts to show up in earnest (we hope) in the UK, it's the time of year when you might start thinking about sunscreen, unless you wear it daily as recommended by foundations such as The British Skincare Foundation . Sunscreen can be expensive, which worryingly can put people off using the recommended amount, but I've found a fab freebie for you, plus tips on where to get cheap sunscreen with five-star UVA protection.
Spotify subscriber? Save up to £24 a year by removing audiobooks from your plan
If you pay for a Spotify 'Individual', 'Duo' or 'Family' subscription and don't mind giving up audiobooks, you can now save up to £24 a year by switching to one of its new 'Basic' plans.
Electric Ireland to stop supplying homes in Northern Ireland – here's what it means for you
The provider will stop supplying all 53,000 of its household customers in Northern Ireland over time, so you'll have to switch to another supplier – though there's no change for now.
Shell Energy broadband customer? You'll soon be moved to TalkTalk – here's what you need to know
If you're a Shell Energy broadband and home phone customer, you'll soon be automatically transferred to TalkTalk – but your service should continue as before and you should keep paying your bills as normal.
Double glazing firm Everest falls into administration – your installation and warranty rights explained
Home improvement and double glazing company Everest has stopped trading after falling into administration.
Sainsbury's shopper? Check if you can get an easy Nectar points boost with its new offer
If you have a Nectar card, you may be able to earn a few quid's worth of extra points this month, as Sainsbury's is running a limited new promotion for millions of shoppers.
Subway customer? Use or lose your loyalty scheme points TODAY before shake-up – here's what's happening
If you're a Subway Rewards member, you have until 5pm on Tuesday 14 May to spend any points you've built up – or lose them entirely.
Cheap energy deals for switchers could be back soon after Ofgem ends ban - Martin Lewis says it's "better late than never"
Rules that prevent energy firms from offering cheaper deals to new customers could be scrapped in October, paving the way for you to cut your bills by switching supplier. Martin Lewis has said that this move is “better late than never” and is much-needed to fix the broken energy market.

View All

Cahoot not acting on instructions

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free