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not allowed pension

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forgive me, I am not clued up on pensions. Unfortunately, my Husband was diagnosed with motor neurons disease 17/7 . He has a pension he paid into 1978 to 1991 from a previous employer. We never here from them. Hes written to them about his health. They have replied saying that they have no ill health provision, and has the pension is less than gmp he cannot have it. He is 59, I thought you were allowed 25% tax free? I was looking for the letter to put a quote in but cannot find it! They did say he could transfer it, but didnt give a figure so we have no idea of a value. Would we benefit from making an appt with a specialist?
Thanks

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