Lantern - Unsigned and Dated CCA

mozzauk

Hi,

Im having issues with Lantern UK, and in particular a debt from CFO Lending, that Lantern seem to be unwilling to deal with.

I have logged an irresponisble lending complaint with them which they have rejected without any thought and with a copy and paste response, which i am taking to the ombudsman, once I have received a copy of the Final Response signed and dated by them in a format that can be updated.

They have also sent me a copy of the CCA which is undated and unsigned but which they claim is from June 2013, it only have my name address, the amount and period and the total cost, is this a good sign or can they still enforce the debt...

Thanks,
Andy

[Deleted User]

They've supplied a reconstituted copy, which is fine.

sourcrates

Agreed, a reconstituted copy agreement can be made up of information they currently hold about you on their internal systems, if they do not hold such information, then it cannot be just made up.


There is no requirement within the consumer credit act for an agreement to be a signed copy, the fact the date is missing backs up the theory that it is a recon, and they have complied with the legislation.


Any irresponsible lending complaint would have to be dealt with by the original creditor, its nothing to do with Lantern.

Just_Di

mozzauk wrote: »

a debt from CFO Lending, that Lantern seem to be unwilling to deal with.

I have logged an irresponisble lending complaint with them which they have rejected . . . .

They have also sent me a copy of the CCA which is undated and unsigned but which they claim is from June 2013, it only have my name address, the amount and period and the total cost

Was this a PDL or a guarantor loan from CFO?

If this was a guarantor loan from 2013 have/did you check whether you were entitled to compensation or a debt write-off following the FCA's investiagton into them in 2016?

Your complaint about irresponsible lending should be directed at CFO but they went into administration last year. Some of the loan book (the PDLs) was assigend to Motormile Finance which may raise assignment issues. Do you recall receiving a Default Notice before the assignment?

I'm not abe to post links on this forum (you can Google the information) so here's a C & P explaining why they had to pay £34 million in redress >

Payday firm CFO Lending to pay £34 million redress
Press Releases Published: 19/09/2016 Last updated: 19/09/2016
Payday firm, CFO Lending, has entered into an agreement with the Financial Conduct Authority (FCA) to provide over £34 million of redress to more than 97,000 customers for unfair practices. The redress consists of £31.9 million written-off customers’ outstanding balances and £2.9 million in cash payments to customers.


If the reconstituted credit agreement has no date on it then it's possible that it's incomplete which raises questions over compliance with your CCA Request. However it's a flaw which can be remedied.

Di

mozzauk

Hi Di,

It was a PDL, i have been through my emails and can find some info from June 2016 about a redress amount, and also an email about a default that they rescinded due to an outstanding complaint that wasnt resolved.

Cheers,
Andy