Pheonix life not paying out on 25 year endownment

Snzi49

Please someone help. Needed advice I have a 25 year endownment policy due to mature this month. Pheonix life is pulling out all the stops not to pay out. The endownment is in joint names tho I am no longer with my ex. My lawyer sent a deed of assignment to pheonix in 2013 as both our lawyers had court papers for us to sign to say he was not entitled to the endownment I also got his name taken off our mortgage and changed to a repayment mortgage.pheonix life then wrote and said I would have to contact the bank and get them to send pheonix a letter of no interest. All done and was told just waiting on maturity date. Then out of the blue they contacted me saying they need the original deed of assignment and a new letter of no interest from the bank with a different date.. I'm so lost

dunstonh

Then out of the blue they contacted me saying they need the original deed of assignment and a new letter of no interest from the bank with a different date.. I'm so lost

The insurance company do not keep the original deed of assignment. It is returned and given to the new policy owner. So, just give it to them again.

Do you have a copy of the letter confirming the bank no longer have an interest? if so, give Phoenix a copy. if not, then get the bank to confirm.