Go Outdoors court claim help please :-)

jennybarton78

Hi everyone,
Just a little background info! In may I bought an Outwell Camping charger from Go Outdoors with a built in usb port, the very first time we used it every item we had charged in the usb (my phone, my partners phone and Ecig ) stopped working. Luckily apple replaced mine under warranty, but my partner had to replace his and his ecig.
My 1st point of contact was the local store who didn’t offer a refund but said they would send the product to Europe to be tested.
After a few weeks of chasing they responded and advised me that a fault had been found, they would refund the product but not compensate my losses.
I emailed back and forth with their head office and they still wouldn’t compensate my losses even after quoting the sale of goods act etc.
I have issued proceedings using MCOL and they have defended …admitting a fault but again saying they’re not liable for my losses.
Im getting nervous now as MCOL have sent out directions questionaires! Any help or advice would be appreciated!

sjbrun

How much was the product and what are you claiming for? What are you losses?

jennybarton78

Hi, thank you...the product was £50, im claiming for that plus the ecig and 1 phone, approx £650, the ecig and both phones were irrepairable luckily 1 was replaced under warranty.

waamo

Here is a pictorial guide to the court paperwork https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

pinkshoes

jennybarton78 wrote: »

Hi, thank you...the product was £50, im claiming for that plus the ecig and 1 phone, approx £650, the ecig and both phones were irrepairable luckily 1 was replaced under warranty.

And is the claim for £650 like for like?

E.g. if the phone was a year old, then the value claimed needs to be for a 12 month old phone (second hand/refurb) not a brand new one.

Also, did you charge all three at the same time?? (E.g. if you charged them one at a time and two stopped working, it would be nuts to charge a third item!!)

jennybarton78

pinkshoes wrote: »

And is the claim for £650 like for like?

E.g. if the phone was a year old, then the value claimed needs to be for a 12 month old phone (second hand/refurb) not a brand new one.

Also, did you charge all three at the same time?? (E.g. if you charged them one at a time and two stopped working, it would be nuts to charge a third item!!)

No i used the receipts to base the claim on.
No i didnt charge 3 at the same time, we charged the phones overnight but they were still flat, we thought that they just needed a full charge at home and would come on again but they didnt, the egig just gradually drained altogether afterwards

powerful_Rogue

jennybarton78 wrote: »

No i used the receipts to base the claim on.
No i didnt charge 3 at the same time, we charged the phones overnight but they were still flat, we thought that they just needed a full charge at home and would come on again but they didnt, the egig just gradually drained altogether afterwards

Ouch, thats quite a big error to make.

So phone 1 - How old and how much new?
E-cig - How old and how much new?

What was the fault with the charger? Do you have proof that the charger caused the damage?

unholyangel

jennybarton78 wrote: »

No i used the receipts to base the claim on.
No i didnt charge 3 at the same time, we charged the phones overnight but they were still flat, we thought that they just needed a full charge at home and would come on again but they didnt, the egig just gradually drained altogether afterwards

You said one was repaired under warranty - did they say what the issue was and what had caused it?

Have go outdoors elaborated on the fault and why they're not liable for the products?

pinkshoes

jennybarton78 wrote: »

No i used the receipts to base the claim on.
No i didnt charge 3 at the same time, we charged the phones overnight but they were still flat, we thought that they just needed a full charge at home and would come on again but they didnt, the egig just gradually drained altogether afterwards

So you charged both phones at once over night, but found there was no charge on them in the morning?

When did the ecig then get charged?

(Just trying to establish if you could have realised that the charger was faulty and avoided any further damage. This is what Go Outdoors will no doubt try and do).

You cannot claim the new price. That would be betterment. You need to find and claim the CURRENT value of the items. Use SOLD prices on eBay to help you.

You will need to amend your claim.

jennybarton78

pinkshoes wrote: »

So you charged both phones at once over night, but found there was no charge on them in the morning?

When did the ecig then get charged?

(Just trying to establish if you could have realised that the charger was faulty and avoided any further damage. This is what Go Outdoors will no doubt try and do).

You cannot claim the new price. That would be betterment. You need to find and claim the CURRENT value of the items. Use SOLD prices on eBay to help you.

You will need to amend your claim.

Yes thats right, the egig was charged the same day...we were camping so assumed it was just not strong enough and the phones were just flat, not broken.
Thank you

powerful_Rogue

People that ask for help then avoid answering questions. Good luck trying that in court.