ellagray.co.uk

tangerine17

So I ordered a load of nail polishes from ellagray.co.uk, when I ticked Paypal I was taken to their site, said my payment would be going to styxie, I assumed this is the sellers PayPal username, not so, Ella Gray have a British website, but are actually trading from the USofA, at no point was I made aware of this, now I find that if I want to collect the items I have ordered rom the post office I would have to pay a hefty import tax, almost as much as the price of the goods themselves, no thank you.
I informed PayPal but they are next to useless, surely Ella Gray should state that they are trading from US and normally when I purchaserd goods from abroad PayPal give me the conversion rate, this did not happen with this order, at no stage was there any sign of this order not being British.
I am fuming!

Caz3121

on the page where you checkout you will find


SHIPPING INFORMATION

Ella Gray offers Free Standard Shipping to all orders. No Minimum.

We ship using USPS First Class Standard International Shipping. Please contact us if you need to expedite your orders. We would have to invoice you for the additional cost.

All products are shipped from the United States. Standard Shipping usually takes about 10-25 business days to United Kingdom and 15-30 business days to everywhere else in Europe. Please allow time for delivery before contacting us. All orders are subject Custom charges. We are not responsible for custom fees.

Under Returns it states
Our return address is:


Ella Gray
3728 W. Warner Ave.
Santa Ana, CA 92704
United States

you will see the links on this page http://ellagray.co.uk/?page_id=9

pmduk

tangerine17 wrote: »

at no stage was there any sign of this order not being British.

It's up to customers to do their own research, unfortunately. There's no indication that the site is British either. The .co.uk suffix means nothing and can be bought from anywhere in the world.