Got boiler insurance - claim they can't repair!

Silvertabby

Seems to be a theme with D&G. We called them out when our Bosch washing machine failed (just) within the 5 year guarantee period. After a lot of humming and haa-ing he said that it was the motor, and that it was 'beyond economical repair'. He offered me £100 towards a new machine - but the voucher could only be used in a retailer specified by D&G. I forget which one it was, but it meant leaving me with the new machine being dumped on the drive and the problem of getting rid of the old machine.

I told him that wasn't an option - we always bought our white goods from a local family firm, who would not only fit the new machine but would also get rid of the old one.

Cue another lot of humming and haa-ing. He finally agreed to fit a new motor, on the understanding that any further problems would mean that the machine would be written off.

It's now 15 years old and still going strong.

Aleem

Alias_Omega wrote: »

I would try "British Gas One-Off Repair".

Link - https://www.britishgas.co.uk/home-services/boilers-and-heating/boiler-and-heating-repair.html


They will quote you for the work, before they start. I think its tier based upon how long it will take.

They would come out, inspect the fault, and then give you a price to fix. If you dont agree with it, they put it back together and move on...

Now... this is where you can be crafty?

If the £200 fixes it, get it fixed then give D&G hassle.

If the £200 doesnt, and its a total loss...they leave it un-repaired.

....."If you decide not to proceed with what our engineer has quoted, you will be charged either £79 or £89."