Student Loan Company : phone number to a person?

lowmiles

Does anyone have phone number to SLC that will get you to a person? My wife is trying to access her account after many years, the phone system is automated and asks for a 11 digit customer reference number, the only one she has is 13 digits (an old letter from her student days 2005) and the system says it doesn't recognise it so we've hit a deadend. We have also of course tried to reset passwords online etc. but to no avail.

CakeCrusader

0300 100 0607 should work. If she doesn't hang up and keeps listening, there should be an option for 'don't know customer number'. https://www.slc.co.uk/contact.aspx

Nasqueron

You can get through to them on that number, I kept trying options as I was the same with the old 13 digit one and got through eventually.

They make you jump through lots of stupid steps e.g. ask you for your address (must match the system they have) but you can only give them one address at a time (so I had my home address, then my current address). Then they ask you for which university it was, again, one at a time. I started at university A when the loan was taken out (A then changed their name to then started a new course at university C the next year, then C changed their name to D and I had to read off each one, one at a time for the guy to say no, until I got to the correct one (which was the final name of the university I finished at)

The guy was very patient however, full credit to him and we got the number eventually and I could login

lowmiles

Well she has now spoken to someone the only option to write to SLC to reset her account, there is no customer service email or webchat, really are a hopeless company stuck in the dark ages.

Nasqueron

lowmiles wrote: »

Well she has now spoken to someone the only option to write to SLC to reset her account, there is no customer service email or webchat, really are a hopeless company stuck in the dark ages.

That seems weird, as I said, I was in the same situation and they provided me the new login number and I could then go on their site and reset my login

meer53

I've spoken to them via Facebook too.

financegeek

i spoke to them recently and found them surprisingly helpful after only ever really reading negative reviews.

Maybe your wife couldn't remember enough security info for them to re set over the phone? either way fingers crossed for a speedy result when they receive the letter

CakeCrusader

I called them a few months ago and was surprised at how helpful they were, they emailed me with new login details so I could check my account the same day. I hope you get things sorted anyway.

SensibleSarah

I had a very similar issue when I'd been out of the loop with them for at least 5 years (due to house moves etc) and ended up writing to them as had no joy on the phone or online at all. Was sorted after that though.