Season ticket and provision of goods and services act

Marcuskarmo · 30 June 2018 at 10:29AM

Hi,
I have a season ticket on the Thameslink line costing over £4k a year. With the recent reduction in service (sometimes 1 train per hour instead of 4) and overcrowded delayed running services, I wondered how this sits with the provision of goods and services act? When I took out a season ticket it was on the basis of an expected level of service that is not being met. I've been claiming delay repay but have reached 50 claims in 3 months so they are now declining claims despite the circumstances. I wondered if I could go through small claims for the period 21 May to mid July for a refund against my season ticket?? Any one else thought of this??

agrinnall · 30 June 2018 at 1:18PM

The service is being provided, but not in the timely manner that you expected. That's what delay repay is for, but if they are now declining your valid claims then I think your best bet would be to take them to court about that (although you might want to raise it with Passenger Focus first to show the judge that you have tried non-court methods first).