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Tesco telly warranty
sugar_say
Posts: 10 Forumite
I purchased a refurbished TV from Tesco's Ebay seller.
The sound wasn't the most perfect I'd ever heard but I just put this down to its being a cheap telly (normal price £119, I bought for £78). By the 5th-6th week I was having to turn the sound down to next to nothing and cover my left ear because it was literally painful inside the ears. I borrowed a friend's TV, which happened to be exactly the same model but only two weeks old.
There was an undefinable lack of quality in the sound of mine when comparing the two, I sent my telly back to be repaired. It ticked me off that I had to pay £8.50 to do this. Yesterday it came back and, lo and behold, the sound it no different.
My problem is twofold.
Firstly, that I will have to pay yet another £8.50 (which kind of defeated the point of not buying new in the first place).
It's a bit rich to sell someone a product, even if it is refurbished, that you then have to effectively pay to be fixed.
Secondly, I'm worried that they will just send it back again as is.
Unless you keep it for a little while or can stand it next to a new TV and listen to the difference, there is no clear problem.
And their policy states: The warranty policy states
"If a product is returned as faulty but not found to have a manufacturing fault...no product or postage costs will be refunded".
See their full policy below.
I really don't want it any more, nor indeed a replacement, just a refund.
Any suggestions will be welcome, and even better would be a scripted return letter from someone with quotes from the law, if the law indeed helps?
(policy: The fault has developed after 30 days but within 12 months of delivery.
From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund.
Once the item is returned to us and sent to our technicians, if a repair is not possible, we will offer either a refund, or a replacement product (stock permitting).
The Buyer is responsible for return shipping costs and insurance.
The 12 month warranty starts from the date of the original purchase.
If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.)
The sound wasn't the most perfect I'd ever heard but I just put this down to its being a cheap telly (normal price £119, I bought for £78). By the 5th-6th week I was having to turn the sound down to next to nothing and cover my left ear because it was literally painful inside the ears. I borrowed a friend's TV, which happened to be exactly the same model but only two weeks old.
There was an undefinable lack of quality in the sound of mine when comparing the two, I sent my telly back to be repaired. It ticked me off that I had to pay £8.50 to do this. Yesterday it came back and, lo and behold, the sound it no different.
My problem is twofold.
Firstly, that I will have to pay yet another £8.50 (which kind of defeated the point of not buying new in the first place).
It's a bit rich to sell someone a product, even if it is refurbished, that you then have to effectively pay to be fixed.
Secondly, I'm worried that they will just send it back again as is.
Unless you keep it for a little while or can stand it next to a new TV and listen to the difference, there is no clear problem.
And their policy states: The warranty policy states
"If a product is returned as faulty but not found to have a manufacturing fault...no product or postage costs will be refunded".
See their full policy below.
I really don't want it any more, nor indeed a replacement, just a refund.
Any suggestions will be welcome, and even better would be a scripted return letter from someone with quotes from the law, if the law indeed helps?
(policy: The fault has developed after 30 days but within 12 months of delivery.
From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund.
Once the item is returned to us and sent to our technicians, if a repair is not possible, we will offer either a refund, or a replacement product (stock permitting).
The Buyer is responsible for return shipping costs and insurance.
The 12 month warranty starts from the date of the original purchase.
If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.)
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