Warranty on a PS4pro

Hi guys,

Bought a PS4pro at launch day, its always been a noisy sod, but thats normal apparently.

Anyway, 19months on, and it's just died. I played it at 9am, 10am I went to have some medicine. Came back to play at 3pm, and it wont come on. Dead. Tried unplugging it, safe mode reboot, everything recommended that does not involve taking it apart in any way.

It's dead, apparently its a power supply unit error, something which has affected thousands of PS4's since release.

Where do I stand on getting this fixed? My warranty is only 1 year, but what about the 2 year warranty I should get in Europe for the sales of electrical goods, that Dominic Littlewood and various others go on about...

Do I take it to Sony, or to Argos who sold it to me?

What about the Sales of Goods act? does that help me, or hinder me? I cant prove it was sold with a fault, but I can prove (via showing internet searches) that thousands of PS4pros suffered faulty PSUs since release.

Any help is much appreciated

Replies

  • mije1983mije1983 Forumite
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    MartBear wrote: »
    My warranty is only 1 year, but what about the 2 year warranty I should get in Europe for the sales of electrical goods, that Dominic Littlewood and various others go on about...

    There is no 2 year warranty. Well, not in the sense that we use 'warranty' in the UK.

    https://blog.moneysavingexpert.com/2010/12/the-eu-goods-must-last-a-minimum-two-years-rule-is-a-myth/

    MartBear wrote: »
    or to Argos who sold it to me?

    Yes your consumer rights are with the retailer. They may ask you to prove it is an inherent fault rather than user error/damage etc. This will cost you, but if the report finds in your favour then they will reimburse you the amount. Also be aware that they can choose repiar/replacement/partial refund. So you may not get back the full cost you paid out as you have already had 19 months use of it.

    MartBear wrote: »
    What about the Sales of Goods act?

    It's the Consumer Rights Act now

    MartBear wrote: »
    does that help me, or hinder me?

    It's the law, so should help you.

    MartBear wrote: »
    I cant prove it was sold with a fault,

    If you can't, then you may not have the proof to show it's not a result of something you have done. But if Argos request you get an independant report stating the inherent fault, then you will have to do this.

    MartBear wrote: »
    but I can prove (via showing internet searches) that thousands of PS4pros suffered faulty PSUs since release.

    Anecdotal internet evidence is not 'proof'. And even if it was, it wouldn't 'prove' that what had happened to yours was the same issue. That's what the report would do.

    MartBear wrote: »
    Any help is much appreciated

    Get in touch with Argos first and see what they say.
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