Continual issues with Nationwide

Housy1990

I have purchased a help to buy property with a mortgage from Nationwide.

During the application the mortgage adviser (from Nationwide) didn’t know how to deal with a £1k incentive and so reduced the selling price down by the incentive.

I noticed the incorrect sale price in the key terms straight away and asked that it be changed, it was. However the valuation report came back with the reduced selling price after the incentive as that’s what Nationwide had said to them was the purchase price.

Nationwide obviously didn’t have an issue with this as they proceeded to a MO.

Help to Buy did as it means the seller is selling a property above market value.

My solicitor requested the valuation be amended to the actual purchase price.

A new valuation was conducted and after nearly 3 weeks of underwriter review which seems ridiculous given the valuation upwards. It turns out the valuation was actually exactly the same as the previous incorrect valuation.

Nationwide are saying that another valuation would take the same timescales. The property was ready to move into a week ago. Where do I stand on trying to make Nationwide expedite the process so I can move in?

Thanks for any help in advance