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O'Neill Patient Solicitors

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Cjsrm
Cjsrm Posts: 7 Forumite
in House buying, renting & selling
Has anyone had cause to complain to O'Neill Patient at all? They are an online firm and I am having huge issues with their complaint procedure.

Comments

  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    If you have exhausted their internal complaints procedure, then escalate it to the SRA and/or the Legal Ombudsman
  • Cjsrm
    Cjsrm Posts: 7 Forumite
    Thanks - though I have to wait 8 weeks or receive a reply which is final apparently
  • ACG
    ACG Posts: 24,608 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've helped Parliament
    That 8 weeks is standard practice. It will also be UPTO 8 weeks.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Cjsrm wrote: »
    Thanks - though I have to wait 8 weeks or receive a reply which is final apparently
    Well if you understand the process, I'm unsure how else people here can help you.....


    None of us (I assume!) are in a position to influence O'Neill Patient.
This discussion has been closed.
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