Asda Delivery....how does it work?

edited 30 November -1 at 1:00AM in Gone Off!
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andymandy92andymandy92 Forumite
19 Posts
edited 30 November -1 at 1:00AM in Gone Off!
Hi I have just had surgery and can't lift anything heavy or above my head so I will be doing a home delivery from Asda. When they deliver food will I have to pick the food/bags out of the tray or will they do that for me?

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  • PasturesNewPasturesNew Forumite
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    I tried one of these for my old mum - then I was at her house when it arrived so I could "observe but not help", to see if she could cope with a random man turning up with shopping - and do the right thing.

    The man came to the door, rang the bell. Upon opening the door he'd hand the bags over, or, realising that they weren't being "taken from him" would put them down in the porchway. He wanted a signature and was gone.

    For my purposes, I realised that mum had no idea what to do at all .... and wouldn't have had the brains to put frozen stuff into the freezer and cold stuff into the fridge... it'd have just been left on the hallway floor, maybe some emptied out and spread around ....

    I guess if you could tell him what you wanted him to do then he'd do it... so long as it didn't involve him coming into your house further than the door - but to "line the bags up there by my hallway door, so I can still get the door shut" would be fine.
  • edited 16 May 2018 at 12:35PM
    alanqalanq Forumite
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    edited 16 May 2018 at 12:35PM
    If you opt for a bagless delivery then you (perhaps with the driver's assistance) will have to move the items individually from the trays into your own containers.

    If you do not opt for bagless delivery you will be handed the bags and be charged 40p per delivery.

    According to this article (from 2015) Ocado and Morrisons will take goods into the kitchen if required.
    https://www.theguardian.com/money/2015/may/02/online-shopping-supermarkets-home-delivery
  • LavenderBeeLavenderBee Forumite
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    Just to add to the above - I've recently been using Asda and going for bagless delivery to save 40p. I'm having shopping delivered because I'm very pregnant and have too much back pain to waddle round shops now (I'm also sick of people slamming into me...). If you go bagless you will need to bend down and pick everything out individually - so probably best to go for bags. I last used Ocado last year and it comes in pre-organised bags (i.e. fridge, freezer, food cupboard) and they will take it to a room of your choice. You can then give the bags back next time and get reimbursed. However - it does mean paying Ocado prices!
  • TigsteroonieTigsteroonie Forumite
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    Different companies have different policies (and every different staff), is it an Asda that you have local?

    For comparison, our Tesco delivery men will bring the crates all the way through to the kitchen, and then help unload the contents onto the worktop (they could do it all, but we do it between us).
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  • sarah1972sarah1972 Forumite, Board Guide
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    I think it depends from area to area and driver to driver.

    In my experience,

    Asda and Sainsbury’s just put the crates down and I have to take the bags out and restack the crates.

    Tesco just put the crates down and I have to take the bags out and the driver re stacks the crates.

    Ocado hand you the bags nicely but if you have a bad back, whoever you use, you will still be handling the bags which could be heavy for you.

    None of the above will come through my front door and each one has told me that they are not allowed to for insurance purposes as the companies won’t cover them if they drop something or damage anything.
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  • edited 17 May 2018 at 1:54PM
    alanqalanq Forumite
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    edited 17 May 2018 at 1:54PM
    sarah1972 wrote: »
    I think it depends from area to area and driver to driver.

    In my experience (I do not wish driver to enter house):

    Asda and Sainsbury!!!8217;s just put the crates down and I have to take the bags out and restack the crates.

    Tesco just put the crates down and I have to take the bags out and the driver re stacks the crates.

    Ocado hand you the bags nicely but if you have a bad back, whoever you use, you will still be handling the bags which could be heavy for you.

    None of the above will come through my front door and each one has told me that they are not allowed to for insurance purposes as the companies won!!!8217;t cover them if they drop something or damage anything.

    As you say my experience is different. I don't want drivers entering my home so...
    ASDA (with bags) / Sainsbury / Tesco / Ocado take bags from crates and hand them over.

    ASDA (without bags) Driver stacks crates and I move items into my own bags. Sometimes driver gets me to hold bags open while he puts items in. Sometimes driver holds crate up for me to move items. The only times that I have had to move empty crates were if driver had returned to van to fetch further crates. To save driver lifting and me bending low I now put out a step-stool and driver lifts crates onto that.

    From ASDA's web site: "Bag-less option - The bag-less option allows You to receive or collect Your shopping conveniently in crates instead of single-use carrier bags. For home delivery, the driver will help You unpack Your order at the doorstep, or allow You to take the crate into Your home and wait while You unload Your shopping. The driver will then take the crates back when You have finished."
    https://groceries.asda.com/terms_and_conditions

    I cannot see anything in its Ts&Cs on the subject, but unless there has been a change of policy in the last couple of years, Ocado will carry bags into the house. See the article referred to in my previous post and Ocado's own video.
    https://youtu.be/myvQEPKF9H4

    From Ocado's web site:
    "Have your Ocado shopping delivered straight to your kitchen table in a one-hour slot. "
    https://www.ocado.com/content/miscellany/html/slp/?fromLoggedOutHome=yes&fromLoggedOutHome=yes
  • sheep-alisheep-ali Forumite
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    In my experience, both Tesco and Asda drivers bring the crates into the kitchen and empty them on to any available surface.
  • flyingbugflyingbug Forumite
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    My mum is 94 yrs has a Tesco Delivery once a month and her shopping is always taken into her kitchen .Delivery man will also put frozen into her freezer .She has the bag less option .Well Done Tesco
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  • From an ASDA delivery driver:
    - Check the ASDA website for Ts&Cs (I'd post a link but I'm not permitted to do that) - see 3.6 in particular;
    - in my experience ASDA drivers will try to be helpful
    BUT, I'm afraid:
    - we're not well paid;
    - in general we're not well treated by our employer;
    - carrying heaving loads up stairs is a no-no.
  • alanqalanq Forumite
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    - Check the ASDA website for Ts&Cs (I'd post a link but I'm not permitted to do that) - see 3.6 in particular;


    Allow me https://groceries.asda.com/terms-and-conditions
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