Test purchase?

I had a customer who I refused a sale on an age restriction product as they had no I.D. They returned a few mins later and gave me i.d which again was underage for the product in question, my supervisor thinks this was a test purchase, would they resend the same person in twice? Even thou I had already technically passed on the first go???

Comments

  • RichardD1970
    RichardD1970 Posts: 3,796 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Who knows? Maybe?

    Maybe they wanted to see if you actually checked the ID correctly when presented.
  • powerful_Rogue
    powerful_Rogue Posts: 8,304 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I believe I read somewhere that test purchasers do not present fake ID. Once they are challeneged they walk away.
  • General_Grant
    General_Grant Posts: 5,252 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I believe I read somewhere that test purchasers do not present fake ID. Once they are challeneged they walk away.

    But it wasn't "fake ID". It was supposedly genuine ID but didn't provide evidence for the age required to buy the product.

    So, if the product could be sold only to someone aged 18 or older, the putative purchaser produced ID which showed they were only 17.
  • Dox
    Dox Posts: 3,116 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Sounds more like a customer trying it on.
  • dominqueobs
    dominqueobs Posts: 14 Forumite
    luaive wrote: »
    I had a customer who I refused a sale on an age restriction product as they had no I.D. They returned a few mins later and gave me i.d which again was underage for the product in question, my supervisor thinks this was a test purchase, would they resend the same person in twice? Even thou I had already technically passed on the first go???

    You would have passed if you refused them again after checking their ID the second time. When I worked with THINK 25 someone failed and they asked to speak to the manager.
  • Sncjw
    Sncjw Posts: 3,561 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Customer trying it on I think. I once had a customer who tried to buy lottery and I asked for I!!!8217;d. She says !!!8220;but I!!!8217;m pregnant!!!8221; .

    People try it on
    Mortgage free wannabe 

    Actual mortgage stating amount £75,150

    Overpayment paused to pay off cc 

    Starting balance £66,565.45

    Current balance £58,108

    Cc around 8k. 

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