Bought a TV but Currys T&Cs don't let me turn it on??

LadyDee

davidwood681 wrote: »

I always think the people who complain about not being able to return goods that have been opened/used/tested are the type of people who would moan the loudest if they had bought goods that had previously been opened/used/tested.

Yes, if I were the next person to buy this TV, I'd be pretty miffed if I thought somebody had just had it on loan "to try". Consumer "rights" gone mad.

shaun_from_Africa

LadyDee wrote: »

Yes, if I were the next person to buy this TV, I'd be pretty miffed if I thought somebody had just had it on loan "to try". Consumer "rights" gone mad.

Does this mean that you have never once purchased something online and returned it because it wasn't suitable?

LadyDee

shaun_from_Africa wrote: »

Does this mean that you have never once purchased something online and returned it because it wasn't suitable?

No, I haven't. For a major item like a TV, I do my research, I take measurements, I can spend weeks checking things, asking questions, reading reviews. Hence, if I did ever make a mistake it would be my own silly fault.

shaun_from_Africa

LadyDee wrote: »

Yes, if I were the next person to buy this TV, I'd be pretty miffed if I thought somebody had just had it on loan "to try". Consumer "rights" gone mad.

shaun_from_Africa wrote: »

Does this mean that you have never once purchased something online and returned it because it wasn't suitable?

LadyDee wrote: »

No, I haven't. For a major item like a TV, I do my research, I take measurements, I can spend weeks checking things, asking questions, reading reviews. Hence, if I did ever make a mistake it would be my own silly fault.

Never?

macman

OP's main concern appears to be the screen size. How difficult is it to measure up vs the current TV, or even to dummy it up with a large piece of paper? No need to have the actual TV to check.
Screen size should be determined by the distance from viewer to screen, nothing else.
And, even if you do get it delivered, there is no need to switch it on just to determine how large it is...

George_Michael

macman wrote: »

OP's main concern appears to be the screen size. How difficult is it to measure up vs the current TV, or even to dummy it up with a large piece of paper? No need to have the actual TV to check.

All that will show is how big the screen is and not how the picture looks on that screen when viewed from wherever the people in the room are sitting as the OP does mention about the possibility of not being happy with the picture.

The picture and sound from a TV in a store can often appear to be vastly different compared to the same TV in your house.
The ambient lighting, the size and shape of the room, even the floor coverings can make a difference and when spending what may be a very large sum of money, I also don't see anything wrong in taking advantage of the right to inspect and test certain goods in your house to make sure that they are suitable.

macman

Fine, but the cost of uplifting and repacking a TV that someone simply decides they 'don't like' is ultimately borne by all the other customers of the retailer.

roddydogs

shaun_from_Africa wrote: »

Never?

Difference between faulty goods and. " Changed my mind"!

shaun_from_Africa

roddydogs wrote: »

Difference between faulty goods and. " Changed my mind"!

I don't think so.
LadyDee specifically states that she chose to return something to Amazon for a refund which strongly implies it is a change of mind return.
If the goods were faulty, why didn't she mention this as she did when referring to the goods returned to Humax?

zoob

As for buying online and being able to inspect goods as you would in a shop, apart from currys the other big retailers of televisions in the UK by volume generally dont have working TVs on display Tescos, Asda, Sainsburys, Argos etc, so 4 out of the 5 biggest tv retailers only let you inspect boxes or none switched on TVs