Help with train refund please.

Daisies14

Hi again discat11. Thank you for all your replies. It is much appreciated.
Well I have emailed them again and they say they are still investigating and thanks for my patience. I have asked them several times about whether they have listened to the recording as the guy clearly said I would get a refund within 24-72 hours. Now even ignoring the single ticket that I bought. I still paid for a return but wasn't able to use the 'return' part as I didn't have the physical ticket so I do feel I should be given a one way ticket so I will ask them for that next after they reply me with the outcome of their investigations.

stragglebod

I missed your last replies. Now you've explained what happened I think you've a reasonable expectation that they should provide you with an off peak single to cover your return journey.

There's a forum called railforums.co.uk which has experts there who might be able to help you out getting the complaint to the right people worded in the right way.

Daisies14

Hi stragglebod.
Thank you very much for your suggestion. I will try that and see how I get on.
Appreciate your help.:beer: