Telephone interview for call centre job

Fireflyaway

It depends on the type of call centre and what they do. If it's outbound sales that's very different to an inbound council call centre for example.
In all call centers it's obviously important to speak clearly. Speak with a smile! Be professional by not being too familiar with the person you speak to and don't use slang or street talk ( I know that sounds obvious but I've interviewed people who have said bro, man, innit etc! ) . Listening is really important. I'd have a notebook to hand as they might ask you questions based on something they read out.
Good customer service obviously. How would you deal with an angry caller? what would you do if you didn't know the answer to a question or if someone with a speech difficulty was on the line. Think of answers in advance. Good luck!

[Deleted User]

I would avoid the use of the horrible word !!!8220;Obviously!!!8221; altogether.

When I hear it used by inbound agents I just want to cringe, sorry!

There is nothing obvious about anything.

Amara

I didn't get a job. I've received an email stating they won't be taking my application further. I've sent an email asking for a feedback, but it bounced back. Oh well. Just carry on looking. I thought I did well.

pmduk

Just treat it as a learning experience and try again elsewhere. They probably didn't deserve you anyway!

Ja7188

That's a shame - but onwards and upwards. If you want feedback, give the company a call and see if you get anywhere - the e-mail you got probably came from an automated system that doesn't accept incoming e-mails.