Gas meter isn't registered on the National Grid

Rika

We bought a new build property in January 2018 and the gas meter is not registered on the National Grid due to a system issue, so we are unable to get gas bills. When we bought the properly we were told that E-On were the supplier for both gas and electricity, however they were a lot more expensive than the provider we have moved to. However, only our electricity could be moved due to the meter issue. Once this has been resolved I am absolutely expecting a large bill for gas to come in, but does anyone have any ideas on where I stand on disputing the amount of the bill? I have been putting away the amount the provider we wanted to move to quoted for gas, but I know it will be quite a bit more than this. I don't think I should have to pay for the additional charges as it isn't my fault I couldn't move the gas supply, and I have also lost a dual fuel discount.
Will I be able to dispute the charges and only pay the amount I should have been paying with my chosen supplier based on their current charges. Also there is a chance I have missed out on a locked in deal with my new supplier and will now be affected with a gas price increase. Where would I stand on this?
Thanks in advance.

PaschalFun

Rika wrote: »

We bought a new build property in January 2018 and the gas meter is not registered on the National Grid due to a system issue, so we are unable to get gas bills. When we bought the properly we were told that E-On were the supplier for both gas and electricity, however they were a lot more expensive than the provider we have moved to. However, only our electricity could be moved due to the meter issue. Once this has been resolved I am absolutely expecting a large bill for gas to come in, but does anyone have any ideas on where I stand on disputing the amount of the bill? I have been putting away the amount the provider we wanted to move to quoted for gas, but I know it will be quite a bit more than this. I don't think I should have to pay for the additional charges as it isn't my fault I couldn't move the gas supply, and I have also lost a dual fuel discount.
Will I be able to dispute the charges and only pay the amount I should have been paying with my chosen supplier based on their current charges. Also there is a chance I have missed out on a locked in deal with my new supplier and will now be affected with a gas price increase. Where would I stand on this?
Thanks in advance.

You can dispute the bill if it is not calculated in accordance with the tariff you agreed with that supplier when you purchased the property.
If you failed to agree to a specific tariff, the supplier should bill you in line with their default tariff.

Plenty on E.ON reps on here. I'm sure one will be along soon to give you full details of the system error they allegedly have been experiencing for months, and hopefully when it will eventually be resolved

Perhaps they will offer you £50 goodwill, if they agree they have incurred a system failure for many months as you suggest? :money:

AndyPK

do they still do dual fuel discount anymore ?

Rika

Scottish Power - who I was moving to when this issue was uncovered do offer a dual fuel discount.

jackelliot

Hi. I bought a new build back in October last year. EOn were the providers. Details were given to them at the point of moving in. Electric was transferred to First Utility in November. At this point I questioned when the gas would go and was told "soon". I've been paying First Utility £90 a month gas and electric since November. In February I noticed I had been billed by First Utility on my gas from a start meter reading at zero. I questioned this as the meter reading was 27 units when I moved in!!! EOn then gave the excuse that the gas meter wasn't registered as with "between 5000 and 10000(!!!) new customer accounts.) I was told it would take 6-8 weeks to sort. It is now another 14 weeks on and still no where near being sorted. Issue is now with ombudsman. I have sent numerous emails which they verbally confirm they receive over the phone but NEVER confirm or reply via email. All in all, very unprofessional in my opinion! As for £50 compensation..........I personally am looking for a fair bit more than that!!
Oh, and to clarify, YES I am paying my new supplier (First Utility) for gas used despite the fact the meter doesn't technically exist! They failed to realise this fact when they started charging me for dual fuel and asking me for meter readings.

Everything considered........a total disaster!!!!

Good luck with it all.

System

Many developers of new build properties choose independent gas transporters (IGTs) rather than Cadent to install a gas supply. This can lead to delays in getting meters registered on the National Database. If it is dragging on, then my advice would be to submit a complaint against the supplier. You have nothing to lose. The thought that you might escalate the matter to The Energy Ombudsman after 8 weeks might just spur them on.