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Northern Rail are terrible.
edited 30 November -1 at 1:00AM in Public Transport & Cycling
8 replies 2.1K views
Just be warned - I made a delay repay complaint to northern rail 5 weeks ago explaining how they terminated my train and i ended up missing my flight. The customer service team have just replied to me today acknowledging my complaint and asking me for a photo of my ticket. It was 5 weeks ago so of course I no longer have it. The customer service team are obviously understaffed and unprofessional and do not want to process any kind of good will or compensation. I will be paying the extra for taxis in future as this is around the third time my train has terminated with no warning . Bad going northern rail - step it up!!