Avant credit problems

Aks242

Bear with me on this one.....


I am having no end of trouble with Avant credit. I have had the loan since 2015. In October 2017 I called them to change the date that the payment was taken from my account, the operative inadvertently changed the payment schedule to come of my account twice a month, I asked for this to be rectified and in doing so he put my account into arrears (I was not in arrears). I was then 3 days later charged any additional payment (which after painful phone calls had refunded).


The 'arrears' went on for another 4 months, I would receive an email to tell me I was overdue, they began to charge me late payment fees, I received an email from every month to tell me I was overdue and the fees had increased, every time they emailed I called them and I was fobbed off with 'We have escalated this to our resolutions team' and every month they didn't and another email would arrive in my inbox. Feb 2018 I was issued with a default notice :mad:. I spoke to Customer complaints who finally got the account put straight, the charges removed and the 'arrears' rectified.


Having had enough of their horrendous customer service, I paid the loan off in full. I am still waiting for them to put my online account right, it still shows a future payment schedule with a further 7 months of payment. Every time I call them the fob me off with the aforementioned 'we have escalated it to the resolutions team' and now the new 'the team is in America, we can't contact them'. I have been promised that they will call me back, I am still waiting on 3 call backs.......


I have advised them that I will be submitting a subject access request and that I am reporting them to the FCA. Nothing works. I am so stressed with all of this and don't know what else I can do...... I just want my online account to reflect the truth so I can wash my hands of this abysmal company.

[Deleted User]

It's not the FCA you want to report to, as they're not customer facing.

Escalate to FOS, if you're not getting resolution.

sourcrates

Only you see your online account, if the matter has been settled, why bother ?

AVANT are useless, escalating to the FOS may get you some closure.

Aks242

That’s the thing, the matter hasn’t been settled, my online account shows 1p outstanding (their technical fault not mine). As this shows on my online account, until they clear it, they will not confirm that the loan has been settled. I guarantee they will try and take the payment ‘scheduled’ in April, they will charge me late fees for the 1p and I will end up with another default notice, I am not prepared to go through another 4 months of battling with them, I have paid the loan in full and they should honour their part of the contract by providing me a confirmation of settlement and close my account.