We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Delay Repay: who to claim from

Options
I had multiple train cancellations this morning and as three different companies run 'services' from my departure station to my destination, I am not sure which company to claim from.

The first one I went for (cancelled), the next one (also cancelled), or the one after (also cancelled)?

I bought my ticket at my departure station and it was not specific to any company.

(Same thing happened on the way back)

Comments

  • Barny1979
    Barny1979 Posts: 7,921 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I would go for the first time, as that would be the service you were intending to get?
  • peadar
    peadar Posts: 100 Forumite
    Ninth Anniversary 10 Posts Name Dropper
    Barny1979 wrote: »
    I would go for the first time, as that would be the service you were intending to get?
    On the way there, yes.

    But on the way back I was flexible. Looking online, they were almost all cancelled. And when I went for the one that wasn't, it was short-formation and so full I couldn't squeeze on.

    In theory I would have a claim against all of them. I guess I just pick one at random..
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.