Robinson Way

jimmitchell

Hi, looking for some advice!

I've been dealing with Robinson Way working on behalf of HPH2 Ltd over an old Barclays account for around £1,800 that is no longer on my credit file as of last year. The default date on my credit file was sometime in late 2011 and to my knowledge, no payments or contact has been made since, meaning the debit is stature bared (I hope!). Robinson Way sent a field agent to my door though I was not there at the time and sent them a letter advising I did not acknowledge any debt to them and I did not welcome any more visits.

They then replied saying they would raise this as an official complaint. 2 months later I received a letter advising the following:

"I believe the issues raised regarding your dispute of this debt is the responsibility of Barclays, as the original creditor, therefore your complaint has been forwarded to them (in accordance with the FCA's guidelines set out in DISP 1.7) and you will receive an acknowledgement letter from them detailing their complaints procedure in due course. We have placed your account on hold to allow Barclays to contact you with a resolution. When your complaint has been addressed by Barclays this hold will be removed and unless you set up a payment plan, we will continue to write to you as part of our collection activity."

They then go on to say that they will remove my phone number from their records and that they will ensure no further home visits are arranged regarding the debt. They also mention I can go to the Ombudsman if I wish.

As yet, I haven't sent a prove it letter nor advised that the debt is SB. I'm wondering if I should see if they make further contact after this letter or send them a prove it/SB letter?

Any advice appreciated!

National_Debtline

Hi Jim


Good news that Robinson Way have removed your telephone number and agreed to no more home visits. It seems that they have now put the ball in Barclays court as they say Barclays will contact you about your complaint.


As the debt has been put on hold until the complaint has been dealt with you don't need to do anything else at the moment.


Susie
@natdebtline

jimmitchell

Hi Susie,

Thank you for the response. With regards to the matter being back with Barclays, I'm wondering what they (if anything) would do about it? With the original debt being sold on to Hoist, over six years ago I'm wondering what Barclays course of action would be?

I've no real desire to raise a complaint with Barclays as such I'd just like confirmation from RobWay (or Barclays I guess) that the debit is unenforceable....

National_Debtline

Hi Jim (Susie is currently otherwise engaged...)


I don't know what the exact content of your complaint was, but it's hard to see what extra input Barclays could usefully have here - regardless of when the debt changed hands, it would be up to Robinson Way to prove you wrong if you argue that the debt is statute barred. However, you do need to actually make that specific argument - don't expect them to do so for you, as whatever the debt's age they remain entitled to request payment - it's just court action and enforcement that would be ruled out.

One other possibility is that they have completely misunderstood your letter and forwarded it on to Barclays for no good reason.


Dennis
@natdebtline

jimmitchell

Brilliant thank you. I've done some digging and the debt was initially referred to Fredrickson International where I apparently made a payment in August 2012. The account was then returned to Barclays and from there presumably bought by Hoist/RobWay. With that in mind would this mean the account wont be SB for another 6 months?