Reclaim Standing Orders payments

MTW1

Has anyone got advice on claiming money from a company where I had a Standing Order. I put my membership of this company 'on hold' and confirmed this by email. I did however, forget to cancel my SO to them. My bank paid out 7 months of SO to them. When I looked at their T's and C's it states '.... no refunds will be made for payments made in error'. This seems grossly unfair, even though I know I should have cancelled the SO, as they were not providing me with any services and I advised them I was putting the membership on hold. I have heard there is a law of 'unjust enrichment' that may help in this case. Does anyone have any experience of this??
Any advice appreciated.
Thanks

dunstonh

If they refuse, you take them to call using the small claims process.

MTW1

Thank you for your reply. I was planning on using the small,claims process, just wondered if anyone had been through similar experience or if I am likely to win.

dunstonh

If they have acknowledged your suspension and you have evidence of that, then you have a strong case. It means they have no legal entitlement to the money. If there is no acknowledgement of the suspension then it turns into a he said/she said scenario. That is not likely to go in your favour.

MTW1

Thanks again. I have an email i sent them telling them I wanted to put my membership on hold. I have a copy of this, they did not acknowledge it though. Any ideas where I stand?

[Deleted User]

MTW1 wrote: »

I have an email i sent them telling them I wanted to put my membership on hold. I have a copy of this, they did not acknowledge it though. Any ideas where I stand?

If the E-Mail was not acknowledged they clearly haven't acted on your request. You'll get nowhere in court with an E-Mail only you sent.

In fact, if you had cancelled the Standing Order without any response you would now be in arrears and the company would be chasing you.