Amazon price drop refund policy

mickjbud

Hi

I recently(last month) bought a ps3 bundle from Amazon.co.uk. for £424.98. This included games console, 'free' extra controller, 3 'free' games and a 'free' HDMI cable. Imagine my dismay when I discovered that Sony had dropped it's price by £75, I immediately did a quick search and discovered that Amazon.com offer to refund the difference if your purchase was within 30 days of the price drop(which mine was).

I emailed amazon.co.uk customer sevices who initially tried to fob me off with 'we dont do price match' so I emailed them back saying that I am not looking for price match but a refund. The next day I receive an email informing me that I am to get a refund of £55.

Great except I was expecting an extra £20 so I looked on their website to see if they had only dropped the cost by £55, they had dropped it by £75 but now the controller was £20. I once again emailed them and explaind that when I bought the bundle the controller was free and now I was been charged £20 for a free thing which really means it is no longer free which means the bundle I got is now wrong and I wish to have the status of the 'free' controller put back in place. Anyways to my shock they emailed me the very next day informing me that my card would be credited with the missing £20. I have received all said refunds.

Thought I'd let you know if you bought a ps3 within 30 days(thats prior) of the price drop then get onto customer services and demand a refund because they wont give it to you if you don't ask

It might also be worth trying at other stores as well and other products.

Anyway good luck.

Regards

Mick

Dalkirst

I've done this a few times it's quite common knowledge on MSE:)

Not really the forum for it anyway mate:)

DazzaMc

Dalkirst wrote: »

I've done this a few times it's quite common knowledge on MSE:)

Not really the forum for it anyway mate:)

It can't be that common cos I've never seen that before and I practically live on this website

Thanks for the tip

CCCele

It is on the special Amazon tips page here:

http://forums.moneysavingexpert.com/showthread.html?p=4526706#post4526706

But the more people that know about it, the better!

icefall

mickjbud wrote: »

Hi

I recently(last month) bought a ps3 bundle from Amazon.co.uk. for £424.98. This included games console, 'free' extra controller, 3 'free' games and a 'free' HDMI cable. Imagine my dismay when I discovered that Sony had dropped it's price by £75, I immediately did a quick search and discovered that Amazon.com offer to refund the difference if your purchase was within 30 days of the price drop(which mine was).

I emailed amazon.co.uk customer sevices who initially tried to fob me off with 'we dont do price match' so I emailed them back saying that I am not looking for price match but a refund. The next day I receive an email informing me that I am to get a refund of £55.

Great except I was expecting an extra £20 so I looked on their website to see if they had only dropped the cost by £55, they had dropped it by £75 but now the controller was £20. I once again emailed them and explaind that when I bought the bundle the controller was free and now I was been charged £20 for a free thing which really means it is no longer free which means the bundle I got is now wrong and I wish to have the status of the 'free' controller put back in place. Anyways to my shock they emailed me the very next day informing me that my card would be credited with the missing £20. I have received all said refunds.

Thought I'd let you know if you bought a ps3 within 30 days(thats prior) of the price drop then get onto customer services and demand a refund because they wont give it to you if you don't ask

It might also be worth trying at other stores as well and other products.

Anyway good luck.

Regards

Mick

Well done for being persistant and getting your money back, especially as you were not aware of the price drop service

*Hands out brownie points for good moneysaving* :money:

NekoZombie

I didn't know about it either, so great news!

biglugs

This might be on the Amazon tips page, but I would never think of looking there!
Great info thanks - just used it to ask for a refund on my Buffy the Vampire DVDs which are down from £74.97 to £66.97 - I await my £8 discount with excitement!

pdotie

another one here who did not know of this policy

just applied for a refund of £5.75 on an order of 5 books which were xmas pressies, 4 of which had dropped in price!

Thanks

P

Caro75

Last month I bought the panasonic breadmaker sd254 for £67.99. Last week the same product was £39.99. I sent an email asking for a refund and no problem - got my refund of £28.