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Complete Savings Query

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Hi guys

Do any of you use completesavings.com.

Normally, I find the cashback is tracked, confirmed and paid all fine.

But a month in, I'm noticing some entries that have already been paid, have now been "taken" out of the next scheduled entry.

For example,

I purchased something on ebay on 22nd December and received £1.07 cashback, this was all paid. However, with a forthcoming schedule it now states

eBay
Purchased: 22/12/2017 | Amount:!-£8.93!| Cashback:!-£1.07

There seems to be no rhyme or reason to it. I have mailed the customer services but wondered if anyone can help.

P.s. Genuine help please, to avoid sidetracking, as I want to avoid anyone saying completesavings is a scam or just use quidco it's free etc :)

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