NatWest International

Size4riggerboots

Hey!

Has anyone had any experience with NatWest International for their mortgage?
My partner received an AIP with them just before Christmas and submitted a full application at the start of the year. It seems very very slow; each day waiting for news. We reserved a new build back in November and at this rate we’ve obviously gone way over the “28 day exchange” and now at risk of actually losing the reservation.

amnblog

If you are using NW International you are presumably non resident, ex pat.

Things are manual, things are complex, we are 15 days from the 'start of the year'.

You need to manage your expectations.

Thrugelmir

Size4riggerboots wrote: »

We reserved a new build back in November and at this rate we’ve obviously gone way over the “28 day exchange” and now at risk of actually losing the reservation.

Over a month to submit a mortgage application after reserving the property is where the time was lost. Little point in complaining that the lender is slow!

Size4riggerboots

Situation has been a bit more complicated than twiddling our thumbs.
NatWest isn’t the lender we originally went to, see below.

15.10.17: Viewed show home.
25.10.17: Applied to open international account with Barclays as it is a prerequisite to applying for a mortgage.
17.11.17: Reserved new build due to complete April 18’.
21.11.17: Account finally opened.
05.12.17: Scheduled telephone mortgage appointment; contact choose to be unprofessional and not answer. Instead sent an email stating due to cross border rules and regulations they could not offer a mortgage. (Even though from day 1 we were very clear about my partners nationality and transferred 25k into the bank account they allowed us to open!).
05.12.17: Stressed what the hell to do now.
09.12.17: Spoke to mortgage advisor who was very helpful. Found us a mortgage packager.
13.12.17: Submitted all requested documents in the hope of an AIP.
21.12.17: AIP with NatWest International.

Christmas and New Year meant everything paused

08.01.18: Full application submitted. Requested more documentation.
09.01.18: All additional documents submitted.

My original question was if anyone had experience with them. If so what was their timescale etc. I was not wanting remarks about where time has been lost or ‘complaining’ which I was not.

amn yes my partner is non resident hence I understand things take longer.