looking best value shed

Jimthelob

Duncan Sheds Bangor.

Ahrlene

If you don’t take any other advice this year then heed this – do not buy a shed, garden hut, summerhouse or log cabin from Summerhouse 24 aka Hansa Garden Products Ltd.
Nasty is not a word that normally comes across my radar often but when it comes to Summerhouse 24/Hansa Garden Products it is the most appropriate word in the dictionary.
In our experience their customer service was very nasty, their financial arrangements for paying was very, very nasty and their after sales service was very, very, very nasty.
We purchased a snooker room from the company costing £9500 – a substantial amount of money especially when you have no guarantees that they are a legitimate business. So - and as they were demanding full payment up front - we did a few checks and while there were no favourable comments about the company there were also no adverse ones.
So we decided to go ahead but negotiated paying half on ordering the cabin and half on delivery as we were still a bit nervous about paying so much money upfront. Ten weeks later they said it was ready and they wanted the balance. We paid it and then they called to say that the cabin had been damaged and they would needed to return its to Estonia for the part we were very uneasy. Fortunately THEIR employee had made a mistake taking our second payment and it had not gone through.
No apology and no offer of compensation was given- we went five weeks without any feedback from them at all and in that time they ignored all our calls and emails to them .
Finally they called to say they wanted the balance of the money and they would then send up the shed. By this time we were into a Scottish winter so we asked them to cancel until spring but their manager refused and said the best they could do was £500 compensation. The delay however meant that the shed was on its way without the second payment being completed – not our fault!
This however set the scene for what turned out to be a lesson on what not to do when it comes to customer service! We received the cabin which is advertised as having full instructions and every part numbered - a fact also claimed on their videos and website.
Only twenty eight pieces out of hundreds were numbered, there were no instructions and ten parts were the wrong pieces and our joiner had to re-engineer them on site and this took several extra hours work which cost us. By the time we got to the roof we discovered that the felt was so old that the adhesive on the back had disintegrated and the felt would not stick to the roof unlike the product they show on their video. It was also splitting and breaking when we handled it cracking and ripping like writing paper again because it was so old.
Overall it cost us another £1776 over and above the £9500 to put things right. We complained to Summerhouse 24 and set out the problems on paper. They refused to acknowledge they had any responsibility for the issues we raised and instead used their reply to further insult us by claiming that we had been “high handed”, “righteous” and that we had treated them with “utter contempt” and that we had tried to “brow beat and intimidate them”. We were completely gobsmacked.
By this time we had sent them a further £3000 in an attempt to get some response to the problems we had. Seven days after receiving the cabin we received a letter telling us they were instructing a debt collection agency and then a couple of days later we received a letter from their solicitor. At this time there was only £1000 outstanding and we decided to pay as we could not be bothered by the stress of it all at Christmas time.
We are however, appalled at the aggressive nature of this company and their manager and their complete failure to come up with a solution to the problems that they had created in the first place.
We urge anyone looking for a shed, cabin, summerhouse or garden room to simply shop somewhere else!!!!!....and to not endure the ordeal that we went through with Summerhouse24 aka Hansa Garden Products. If anyone would like photographic or documented evidence of our problems with this company please contact us and we will be delighted to share.

Ahrlene

If you don’t take any other advice this year then heed this – do not buy a shed, garden hut, summerhouse or log cabin from Summerhouse 24 aka Hansa Garden Products Ltd.
Nasty is not a word that normally comes across my radar often but when it comes to Summerhouse 24/Hansa Garden Products it is the most appropriate word in the dictionary.
In our experience their customer service was very nasty, their financial arrangements for paying was very, very nasty and their after sales service was very, very, very nasty.
We purchased a snooker room from the company costing £9500 – a substantial amount of money especially when you have no guarantees that they are a legitimate business. So - and as they were demanding full payment up front - we did a few checks and while there were no favourable comments about the company there were also no adverse ones.
So we decided to go ahead but negotiated paying half on ordering the cabin and half on delivery as we were still a bit nervous about paying so much money upfront. Ten weeks later they said it was ready and they wanted the balance. We paid it and then they called to say that the cabin had been damaged and they would needed to return its to Estonia for the part we were very uneasy. Fortunately THEIR employee had made a mistake taking our second payment and it had not gone through.
No apology and no offer of compensation was given- we went five weeks without any feedback from them at all and in that time they ignored all our calls and emails to them .
Finally they called to say they wanted the balance of the money and they would then send up the shed. By this time we were into a Scottish winter so we asked them to cancel until spring but their manager refused and said the best they could do was £500 compensation. The delay however meant that the shed was on its way without the second payment being completed – not our fault!
This however set the scene for what turned out to be a lesson on what not to do when it comes to customer service! We received the cabin which is advertised as having full instructions and every part numbered - a fact also claimed on their videos and website.
Only twenty eight pieces out of hundreds were numbered, there were no instructions and ten parts were the wrong pieces and our joiner had to re-engineer them on site and this took several extra hours work which cost us. By the time we got to the roof we discovered that the felt was so old that the adhesive on the back had disintegrated and the felt would not stick to the roof unlike the product they show on their video. It was also splitting and breaking when we handled it cracking and ripping like writing paper again because it was so old.
Overall it cost us another £1776 over and above the £9500 to put things right. We complained to Summerhouse 24 and set out the problems on paper. They refused to acknowledge they had any responsibility for the issues we raised and instead used their reply to further insult us by claiming that we had been “high handed”, “righteous” and that we had treated them with “utter contempt” and that we had tried to “brow beat and intimidate them”. We were completely gobsmacked.
By this time we had sent them a further £3000 in an attempt to get some response to the problems we had. Seven days after receiving the cabin we received a letter telling us they were instructing a debt collection agency and then a couple of days later we received a letter from their solicitor. At this time there was only £1000 outstanding and we decided to pay as we could not be bothered by the stress of it all at Christmas time.
We are however, appalled at the aggressive nature of this company and their manager and their complete failure to come up with a solution to the problems that they had created in the first place.
We urge anyone looking for a shed, cabin, summerhouse or garden room to simply shop somewhere else!!!!!....and to not endure the ordeal that we went through with Summerhouse24 aka Hansa Garden Products. If anyone would like photographic or documented evidence of our problems with this company please contact us and we will be delighted to share.

ballyblack

This is NORTHERN IRELAND board


so might not be useful to you to get advice


.

cozzyman

thanks for all the advice so far

i live in northern ireland hence why i posted in the n.i board funny enough
and the link i gave was a guy on gumtree that was in n.ire, maybe im confused