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Fredrickson International owe me money for over payment
volta84
Posts: 1 Newbie
Hello,
I was overpaid £700 in tax credits 4 years ago.
Fredrickson International claimed it back and we agreed £30 per month until it was paid off.
Long story short they have still taken money out my account 10 months over the final payment date!
I have rang them, and they said I should have cancelled the payment with my bank when it was paid, but they never said this and it mentions nothing about this on the letter from them. They will not give me my £300+ back!!
How can I claim this back from them?
I was overpaid £700 in tax credits 4 years ago.
Fredrickson International claimed it back and we agreed £30 per month until it was paid off.
Long story short they have still taken money out my account 10 months over the final payment date!
I have rang them, and they said I should have cancelled the payment with my bank when it was paid, but they never said this and it mentions nothing about this on the letter from them. They will not give me my £300+ back!!
How can I claim this back from them?
0
Comments
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You'll get better advice if you post this on the debt free wannabe forum - they know all about debt collection agencies.Unless I say otherwise 'you' means the general you not you specifically.0
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Moved as above to DFW's0
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Hi,
Send a written complaint to fredrickson, spell out what has happened.
Ask for the money to be repaid.
They have 8 weeks in which to respond to you.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
Hi volta84
Welcome to the forum. A complaint to Frederickson International is certainly your starting point, but you may find the FOS won't investigate this as it is not a credit debt.
You can raise a complaint with Tax Credits directly, as the debt was being collected on their behalf. You can find their complaints procedure here https://www.gov.uk/tax-credits-appeals-complaints/complaints. It's a good idea to get your local MP involved as this is a government department, you can email them here www.writetothem.com. Good luck with it all.
Susie
@natdebtlineWe work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps0
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